Jump to content
UltiMaker Community of 3D Printing Experts

Print Head damaged?


Recommended Posts

Posted · Print Head damaged?

Hi Forum,

My UM S5 can no longer print with Print Core 2.

First I tried to clean the nozzle, but it turned out that a spring prevented the Print Core from being placed correctly inside the Print Head.

Please see attached photos.

I tried to place the Print Core, using a tweezers to push up the spring, while inserting the Print Core.

But still the Print Core cannot print.

I also tried with a new Print Core, but still no printing. I guess that the new Print Core isn't clogged, so that cannot be the issue.

 

Does anyone know about this spring?

Is something broken, or will I be able to push the spring back in the correct position?

Does the spring failure have any relation to the non-working Print Core?

 

Any help is highly appreciated.

 

Flemming Lassen Nielsen

 

IMAG0306[1].jpg

IMAG0305[1].jpg

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    Suppose UMS5 and UM3 have the same printcore structure. From the UM3 step file, we can see the spring in pirntcore 2. It should not come out to be seen. That means it is damaged and you should return it to distributor for service.

    Screen Shot 2020-04-14 at 20.11.00.png

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    Hi rcfocus,

    Thank you for your reply.

    I think that you are right. It seems that the ring supporting the spring is missing.

    I might be able to replace this component myself.

    How do I get hold of such a component?

     

    Best Regards,

    Flemming Lassen Nielsen

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    It is sure you can replace it by yourself. But it might break warranty. If warranty is not a concern then you can print the part by another 3D printer. (My UM3 refuses to work if printcore#2 is not well installed. No idea about UMS5). As I can see, you also need support material to print this part. That means you need another 3D printer with two extruders.

     

    The part's file name is "2116-H.STEP". You can download all UM3 STEP files from https://github.com/Ultimaker.

     

    I don't know if UM3 and UMS5 have the same printcore design or not. I guess they are the same. But you had better to make sure this issue before disassembling your machine.

    Screen Shot 2020-04-14 at 23.40.45.png

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    Hi rcfocus,

    Thank you for the 3D drawing.

    Great to have access to this level of detail on your 3D Printer.

    Where did you get this?

    I would really like to have access to the same on my UM S5, including parts lists.

    This will enable me to make (almost) any repair on the machine.

     

    Do you know how to get in contact with the support team at Ultimaker?

     

    Best Regards,

    Flemming Lassen Nielsen

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    UM3 design files are open source and you can get them from https://github.com/Ultimaker/Ultimaker3. You will need a CAD tool to open the STEP files.

    As I know, UM S5 isn't open source yet. But I believe the basic structures are the same.

    For local support team, I think you have to go through resellers. You can find resellers in your country from https://ultimaker.com/resellers.

     

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    Hi flnielsen,

     

    I looked into the 3D model of UM3 and I found this part, -I'll think is the faulty part in your printer.

     

    Here is a picture from Fusion 360:

     

    UM3_BB_Lift_Device.thumb.jpg.2e2270a3f014143c731cc7f5d94c2258.jpg

     

    Thanks

     

    Torgeir.

     

     

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    Hi rcfocus and Torgeir,

    Thanks a lot!

     

    Regarding Github, I don't really get it.

    Should I be able to download a 3D printable file?

    What I found was a large text file with the name: 2116-H.STEP

    Should I register, to download?

     

    Best Regards,

    Flemming Lassen Nielsen

  • Link to post
    Share on other sites

    Posted · Print Head damaged?
    5 hours ago, flnielsen said:

    What I found was a large text file with the name: 2116-H.STEP

     

    Yep. You can save it with this name. It's a standardized format, nearly every CAD program can import it.

    https://en.wikipedia.org/wiki/ISO_10303-21

     

    BTW: there's a (green) link on the GitHub page to download the whole repository as a zip-Archive. That's probably easier than grabbing each file separately.

    https://github.com/Ultimaker/Ultimaker3/archive/master.zip

     

    On 4/15/2020 at 3:21 PM, rcfocus said:

    You will need a CAD tool to open the STEP files.

     

    There are quite elaborate instructions, e.g.:

    https://all3dp.com/2/step-to-stl-how-to-convert-step-files-to-stl/

     

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    Hi Flemming,

     

    Here is the stl file.

     

    I've just named it : UM3_BB_Lock.stl

     

    Regards

    Torgeir.

  • Link to post
    Share on other sites

    Posted · Print Head damaged?

    Hi everyone,

    Thank you for your support.

    With the help provided, I'm able to move on.

     

    Best Regards,

    Flemming Lassen Nielsen

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • Here it is. The new UltiMaker S7
        The UltiMaker S7 is built on the success of the UltiMaker S5 and its design decisions were heavily based on feedback from customers.
         
         
        So what’s new?
        The obvious change is the S7’s height. It now includes an integrated Air Manager. This filters the exhaust air of every print and also improves build temperature stability. To further enclose the build chamber the S7 only has one magnetically latched door.
         
        The build stack has also been completely redesigned. A PEI-coated flexible steel build plate makes a big difference to productivity. Not only do you not need tools to pop a printed part off. But we also don’t recommend using or adhesion structures for UltiMaker materials (except PC, because...it’s PC). Along with that, 4 pins and 25 magnets make it easy to replace the flex plate perfectly – even with one hand.
         
        The re-engineered print head has an inductive sensor which reduces noise when probing the build plate. This effectively makes it much harder to not achieve a perfect first layer, improving overall print success. We also reversed the front fan direction (fewer plastic hairs, less maintenance), made the print core door magnets stronger, and add a sensor that helps avoid flooding.
         

         
        The UltiMaker S7 also includes quality of life improvements:
        Reliable bed tilt compensation (no more thumbscrews) 2.4 and 5 GHz Wi-Fi A 1080p camera (mounted higher for a better view) Compatibility with 280+ Marketplace materials Compatibility with S5 project files (no reslicing needed) And a whole lot more  
        Curious to see the S7 in action?
        We’re hosting a free tech demo on February 7.
        It will be live and you can ask any questions to our CTO, Miguel Calvo.
        Register here for the Webinar
          • Like
        • 10 replies
      • UltiMaker Cura 5.3.0-Alpha 🎄 Tree Support Spotlight 🎄
        Are you a fan of tree support, but dislike the removal process and the amount of filament it uses? Then we would like to invite you to try this special release of UltiMaker Cura. Brought to you by our special community contributor @thomasrahm
         
        We generated a special version of Cura 5.2 called 5.3.0 Alpha + Xmas. The only changes we introduced compared to UltiMaker Cura 5.2.1 are those which are needed for the new supports. So keep in mind, this is not a sneak peek for Cura 5.3 (there are some really cool new features coming up) but a spotlight release highlighting this new version of tree supports.  
          • Like
        • 16 replies
      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 14 replies
    ×
    ×
    • Create New...