I'm not aware of any packaging problems these days. We have improved it significantly, but I don't know the exact state / quality of it at this moment.
We have a reseller (and production site) in america these days. This should improve the support time / shipping time / cost.
There is no official upgrade to get dual extrusion working.
On the final part; If you have a lot of experience with building printers yourself, you might be better served with an UMO+. They tend to need more tweaking but my personal experience is that it's easier to tweak the UMO+ compared to the UM2 (although some people swear by the UM2, so it could also be a personal preference thing)