Titus
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Posts
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Forums
Events
3D Prints
Posts posted by Titus
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@SandervG that looks like it's working now. Still getting 2 notifications for post+tag though.
Question remains, why was the notification thing pushed without testing/with bugs :( ?
That's the one thing people hate more than something not being there.
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@SandervG please undo the notification redirection till you actually have something that works. Now I need to click 3 more times to get to the place in comparison to the situation it would take me to the first page. This is WORSE!
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So, for those of you who are surprised by me leaving this forum, here is my explanation:
Not surprised here, just sad. Many of us feel this way, many have taken a break to see what will happen in a month or so.
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@SandervG, did someone test the notification functionality before it was pushed? Why is it so incredibly fail?
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And the entire topic has been wiped.....
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Wow, lost my entire reply too again, by middle mouse clicking forum to open a new tab on the forum to check something out...
Recap:
@titus, I understand some users are currently suffering from a reduced overview of posts they used to follow but there is nothing wrong with posting the new Ulti-evening in Community; Events and Meetings, is it? Like, it should be posted there?I know that section is there, I know that updates will be posted there, I know because I looked for it sometimes, to see if there was an update. Thing thing is that I just can't see that from glancing now. I have to actively go looking for new things to find them.
And I can't justify doing that so often without there being anything new. Therefor rather than seeing it within hours of the actual post, it took me 6 days now. This is the delay that this forum in it's current state is causing.
This is why I and others, just simply can't put ourselves to it to visit the forum, to read stuff. It's not 100% a mental blockade, though it most certainly is, due to all the things that went wrong in the process of transferring, but it is also genuinely harder to do now.
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@SandervG can't find the post to quote, but I promised you screens about the UM website appearing to be a playable media on my phone, stopping all other media that was currently playing.
Phone: BlackBerry Z10 running 10.3.1.something
Notice the play pause sign in the top left. That wasn't there before visiting ultimaker.com
[media=1395][/media]
[media=1396][/media]
[media=1397][/media]
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I was about to write here that someone should post here if the next Ulti-Evening date is known, because I used to be able to see that kind of stuff without looking for it on the old forum. And as this is no longer the case people might miss it since we only follow this topic.
So I happened to have a look only to found it it has already been planned for 6 days:
https://ultimaker.com/en/community/view/15512-ulti-evening-may-11th
So to all of you who also missed it, it's happening. I'm not sure if I'll be there due to painting prints not being my thing. If Ultimaker would find it usefull though to meetup and talk about the forum, I might be able to join for that.
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@SandervG, I appreciate honesty. Keep being honest, even if it sounds like a dick move.
Your answer is only covering half of the question. I understand the vision, and I agree with the outside part etc. Launching while still doing UI tweaks is logical(though I think the UI was/is really shit).
But it's the bugs and the missing features that obviously lacked that I'm asking about. Like the notifications, like the old images, quotes, links, video's. All that functionality and knowledge that didn't transfer. Why wasn't that tested.
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@SandervG thanks for the list. Though, like others, I must still ask how you decided to launch without those obvious lack of features and bugs.
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@chipsample, I'm trying to see the story from all sides, and I'm not sure what your business is exactly, are you printing for people, or are you reselling ultimakers?
In the first case I understand that failing prints will lead to unhappy customers, possibly bad reviews and revenue lost. What I fail to see however is how Ultimaker can be held responsible. They facilitated something that helped you perform better. If without it you are not able to deliver to your customers then that means your knowledge/printer isn't sufficient to support the business.
HOWEVER, now I'm writing this I'm slowly starting to understand the real problem I think, though it is in a different place. Am I correct in the following:
When something breaks down, crashes or whatever, you would normally reach out to customer support. However you have bad experiences with that since it took long. The forum/live chat, housing people all over the world, responds much faster. Therefor you went there with your questions. With that gone, you had to wait for support again to respond, costing too much time for you.
Is that about what covers your story?
Sadly I fear you cannot quantify losses nor can you hold Ultimaker responsible. It sucks, I encountered a kinda similar situation where I informed about the dimensions and tolerances of a filament reseller. Got very swift reply after they went to investigate and very precise answers. I ordered the plastic and started printing at a customer. It failed horribly due to the diameter(as I found out later) going up and down 5 times their supplied exact tolerance. Their support told me they couldn't do anything since I already used their material. So no compensation for screwing up live at a customer, no compensation for the shitty filament, nothing. (don't buy your filament at 123inkt.nl)
In the second case, I assume you sold people UM's and convinced them there was a great support in the forums, which was taken offline and customers returned the printer. That is something Ultimaker should be able to do something with.
Just being curious, please don't be offended by my unfiltered stream of thoughts coming to conclusions by threading sidetracks.
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Another quick update; currently we have added another filter to the selection called 'following'. Select Latest > Following.
Right now it is a starting point, in a way that it may reduce your view in topics that you don't want to keep track off. It doesn't have a distinction of unread posts yet.
It will be improved/enhanced over time, but for the timing being you may find it useful already.
The filter is only in place in the subfora, not in the main, therefore it still is not useful. Also, will old subscriptions/follows/own posts be restored. If I need to refind everything I was following I'll surely miss a ton.
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That is noted, thank you for sharing.
I posted a similar screenshot and reported that error a few days ago when the guy known as was first replying. If you already noted it then, nothing said, if you missed that back then you might have missed more and a reread might be useful
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I really don't feel like participating anymore. It just seems that the entire thing is trying to push me out and I can't fantom the energy anymore to bother.
Another hear hear!
We could start another forum where we can dance and sing and discuss about 3D printing the way we like it. I would really want that place to be the Ultimaker forum though, the interaction between manufacturer and pro-users is so valuable. But if we can't find that here, perhaps we should start/find something ourselfs.
@Blizz Bold didn't scroll up for me in FireFox
@Daid, hope you'll be ok!
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Not only a time killer... i notice i just dont do it.. so im sure i miss most of whats going on.. just looking at stuff i was already following..
Me too, although actually,I don't even read up on what I used to follow. Can't put myself to it at all...
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My work is meaningless without you guys. Cura was born on the forums. And while lately I've been very busy which gave me little time to check the forums. I do see the forums as very dearly to me. I've always said that I will take a stand for the people, the community. We build something together.
www.cura.nl is still up for grabs, could make us a little forum there
Edit, actually it is, nevermind
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@TheGuyKnownAsAndersOlsson Wow, I don't get why some people can get a password and others don't...
I am probably moving on if the forum does not get back to something like it was before.
This is something that I believe quite a few important members of the community think but haven't said yet. I feel the same :(
Don't lose us Ultimaker, as we don't want to lose you!
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@Daid don't put yourself on the line. Your work at Ultimaker/Cura is more important than having a good or a bad forum.
As you suggested, speaking my mind a bit more. Note that this is not per see how I see things, but how it could seem, given the lack of insight into how it actually went.
I believe somewhere some people had a vision they could market the UM2 family better if there was an environment where people who are not technical at all could get easy help with a nice knowledge base of questions.
This is not bad, but I have the feeling it was rushed under pressure of a release date. Also it feels like they assumed the people that form the current community, those that are needed to help build the envisioned environment, would accept everything and keep doing the same, perhaps even more due gamification, while a lot of them said they didn't really like it.
Last, it seems they outsourced the building of the forum, and that a promising bid for the job was believed and accepted without actually knowing how insanely difficult it is to build a good forum. Kinda like a situation where I saw a company win a bid because they would charge 150 euro to build a seriously complex website. The closest competitor was like 600 euro plus. They got the bid, delivered shit work, got more time and more money to fix their shit work, and ended up being more expensive, and probably more shit too.
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@Daid It might just be me, but I laughed so hard at that. Calling out extremes is what I tend to do too when I disagree with something so badly.
But yeah
Hi Titus,2/3/4/5) There will be a new filter for new posts since latest visit, with the option to mark posts as read, and filtering out posts/languages you don't understand.
I'm not sure if you understand my flow correctly. The point you address is actually point 6) Another alternative way of watching all new posts. Some other people out here were doing that, I personally hated that because I wanted to know the context and location of the post.
5) is different from 6) in the sense that 5) only involves new posts in topics that I'm tracking since I posted in them. Whereas 6) tracks all new posts.
2/3/4) are different from 6) in the way that I could filter on 2 levels, sections and topics. Also topics would make more sense if I knew what section they were in, and 6) didn't really do that for me in the old forum.
So if I understand correctly, my flow of 2/3/4/5) would still be missing. But you mentioned a fix on 6) which is nice for quite some people I've read, but not for my workflow or for @reibuehl
@SandervG Just make sure you are answering the actual questions, not telling the same "we are working on this and that and also this because we think this and that" story all the time. This post might not have been the best example, but I keep having the idea that you are either dancing around things like your hands/mouth are/is tied/taped shut, or just not paying attention at the right things in peoples posts and thoughts
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I have not said that you released it unannounced. I said apparently untested and I stand to that. Whatever was discussed on the old forum, it has apparently not helped to test BASIC functionality like jumping to replies, mail notifications, etc.
That was never discussed since it was obvious to everyone that the good things would stay in stead of dissapear. Just like spam. Nobody ever mentioned that there shouldn't be spam. That is a basic function that sjould be there. @SandervG I'm ok with helping improve the situation, but right now it could look like you released a product and assumed we would fix it for you. The amount of time people put into giving feedback here would have been better spend in feedback on prints, methodes etc. And that is valuable time lost, in case of the basic stuff that should have been really obvious. Not the fine tweaks that you can expect from new projects.
@Nallath Good point.
Another elephant in the room(oh boy I love elephants, as a good Mechanical Engineer from Delft should): Why was the forum released in the state it was in. Can you enlighten us in terms of your own expectations/requirements that made you release. Or was it time driven?
I don't want to seem offensive in any means, I'm just curious.
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@Korneel, that is actually now you name it, also how I feel. @SandervG we are trying to get a core message/feeling across, to warn you guys for what we are feeling that is happening, and the replies really don't address that. I mean I know how to open a new topic, or that the how's your day been topic is still there. It's not about that, or the things we miss or dislike, it's about the vision and how I think it is backfiring on you.
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Will check later when I'm on my phone again. For now, since I'm bored with studying, some of the specifics that you asked for that might help.
My flow used to be like this:
1) go to umforum.ultimaker.com and be logged in already. That can be replaced by https://ultimaker.com/en/community even though I have to login again...
Now the real problems start
2)I used to be able to see the colored UMrobots in which sections there were new posts.
Can't see a thing now.
3)The sections that didn't interest me(languages I don't speak etc) I clicked on the UMrobot to mark all as read. For the others I could see the latest topic that was posted in.
Now I can't bulk mark as read. Also I don't see the last thread. This was especially useful for UMevenings as you could see if there was one coming up or not. This was moved down one layer having to click on the section first.
4) I would middle mouse click all sections with new posts to open them in new tabs. Again I would see the colored indicators saying there was a new post yes or no. I believe I could (middle mouse) click the colored button to open the topic on the last new post. I did this for all interesting topics. Then I pressed mark all as read to dismiss the other.
I can't see which topics I've read, participated or if there are new post or the same since my last visit. Nor can I open them on the latest unread post, I actually have to search page for page until I recognize what post I read last. Nor can I dismiss all topics as read if I don't care about those.
Alternatively 5) I would open the my posts page if I didn't have that much time, and I would see all the topics I've posted in and if there were new post to read for me.
I hope you can see that 2), 3), 4) and 5) make it so that I need significantly more time to read new stuff, I also need a better memory to filter out what I had read and not.
It just hurts my work flow by at least 350%, on something I cannot justify spending time on at all.
edit: where did the full page edit/write post go, now I'm trying to structure my post in a 100px or less frame...
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I know about those things sander, it's just that when I see this forum I don't see the information dense breeding place it used to be, I see a unclear design that has a low information density with notifications that don't work as I expect them, don't take me to the new post in my topic, so I have to search for the new content by hand etc etc. Also I feel like the community I knew isn't really out there reading everything for now, due to various reasons. This ofcourse is a vicious circle that I'll be happy to break when I start feeling comfortable with the layout and notifications and all the things that have been mentioned already
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On my phone on the forum for the first time, it detects some playable media gives media errors and also always opens keyboard
Ultimaker Chat Update ?
in UltiMaker.com
Posted
I've always found the chat option something that was strange and not necessary, but tbh I haven't really tried it before.
Will give it a try