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Ultimaker S5 - Crash after printing?


Vasile
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Posted · Ultimaker S5 - Crash after printing?

Hi Ultimaker Community!

 

2 days ago I got my Ultimaker S5 Pro Bundle. A great printer but I already have my first problem.

The job was done and suddenly the printer crashed against the printed part.

The crash was so hard that even the glass plate was moved (see picture).

I don't understand why the printed part stays so close to the printing nozzle after the job is done.

Do you have some idea what went wrong here?

I don't expect this kind of failure for such an expensive printer.....

I'm a bit disappointed.

 

Thanks

Vasile

Ultimaker Crask.jpg

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    Posted · Ultimaker S5 - Crash after printing?

    It happened to me a few times. I had some print that curled up while printing/cooling (it was ABS if I remeber correctly). Every  time the printer printed a new layer it had to psh against the printed parts untile the glass moved from side to side. What I did was to improve bed adhesion so the printed parts do not curled up anymore and I slightly make the metal clip holding the print glass so they grip the glass more firmly. Since then no more of this issue.

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    Posted · Ultimaker S5 - Crash after printing?

    I was using PLA in this case. The adhesion to the glass was very good that's why it pushed the glass away. Maybe on the picture it looks like when the part was pushed away but it was not the case. The printed part wasn't positioned in the middle. The glass is sitting also very tight in my opinion. The position of the part was too high when the nozzle moved from the "front left" side to the "back right" of the printer. The part and the nozzle collided with an overlap of about 3 mm....

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    • 1 year later...
    Posted · Ultimaker S5 - Crash after printing?

    Same Issue here Vasile. It's not a problem that happens at every layer. it just happends at the end of the print when finalizing the print. I don't understand the issue. It's like if the bed is moved up after the print finishes and then the print head want's to move to the side and then CRASH.

     

    I would love to have some help from Ultimaker team on that matter !

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    Posted · Ultimaker S5 - Crash after printing?

    Hi, @Nicko_Airbus I had the same issue, with firmware 7.0.1, after update with 7.0.2 I don't see this problem.

    But I'm not sure that the problem is the firmware. I checked all the parameters in the printer menu, and in the future I won't use the option "latest firmware". 

     

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    Posted (edited) · Ultimaker S5 - Crash after printing?

    same issue here. Finding a problem with this printer every day now, driving me crazy.

     

    The head has obviously collided with the job after the print and it has forced the glass bed right over. Thats 2 jobs in a row now its done this, its also tore away some of the rubber protector around the nozzle.
     

    Why lord why, why cant you just work like my Ultimaker 2 does 😞 

     

    *I've just upgraded to 7.0.2, I'll run again to see if the problem remains.

    IMG_20220216_090650.jpg

    Edited by Super_paulie
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    Posted · Ultimaker S5 - Crash after printing?

    I have had this problem a couple of times in the past, and my reseller advised me that it may have been down to warping. It only seems to happen at the very end of a print, so I'm very interested in the outcome of this thread

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    Posted · Ultimaker S5 - Crash after printing?

    Ciao @PeterWhite76, I don't thinks that the problem is caused by warping in my case, because I have print the same parts and after update the firmware I had the problem, after update with the new one firmware the problem was fix. But now I configured the printer for update of Firmware stable and not latest.

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    Posted · Ultimaker S5 - Crash after printing?

    For info... This has started happening to me again. 4 prints in a row now. Why does the head have to glide over the top of the model so very closely at the end of the print? Surely lowering the bed 10mm or so covers all potential collisions with a warped part? Absolutely no need to glide so damn closely.

     

    My part isn't even warped, it's totally flat but it still collides, no idea why. Only a matter of time before the glass bed gets destroyed no doubt.

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    Posted · Ultimaker S5 - Crash after printing?

    Hi I have only done this by following a youtube tutorial, so don't really know anything about it.

    But when making eg. a temperature tower for testing filaments you can "relatively easily" alter the g-code inside Cura to do changes pr. layers. So it should be possible to tell Cura to lower the build plate 10mm after the last layer in the same way.

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    Posted · Ultimaker S5 - Crash after printing?

    Indeed. You could potentially edit the code to do the job, quite easily I'd imagine. But I'm in the opinion of I shouldn't really have to, as this was a £10k machine...

     

    Still, it's something I'll look into if the problem persists.

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