I ordered mine direct and it was shipped from the Memphis base. Showed up exactly a week after I ordered it.
As far as correspondence goes, I got a reply from the US branch about 2x faster than from the mothership. Four weeks seems a little excessive for no reply. I might send them a follow up or call. My .02
I had to dispute through paypal, then i got a response right away, telling me Im getting refound next week, so time will tell.
If you didn't pay through paypal, you're out of luck. Maybe if you contact your credit card company. At least for my case they didnt answer to my tickets.
You can always try and PM Sander on this forum or see if theres any other employees that don't work for support on IRC or the chat room, they can forward the ticket to the support. that have helped me a few times.
So for some reason, it's the people that don't work as support that do the support.. weird thing Hope you get your money back soon.
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