Hi Didier
Thank you for the reply - we will be patient for 1 more working week........ What I would say to you and Ultimaker as a company - that you will need to be more honest with your clients on advertising with regard to your deliverables and the true capacity of the company. Only now when I look across other forums, is this not the first instance for this to occur and the excuses that have been given are not solutions.
We await direct action this week or request that our payment be returned with transaction charges that were paid to the bank.
Thank you again for your attention.
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DidierKlein 729
Hi,
I'm sorry to hear that you have a bad experience with customer support.
If i was you , i would wait a couple of days more. You can also send a pm on the forum to Sanders from Ultimaker with your order number to see what is going on.
Ultimaker has a lot of support work to catch up and they are trying to resolve this but it's something that takes a lot of time.
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