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Hi Cory, I am always willing to listen, but I missed or overlooked your post . So my apologies if you did not get a reply. I hope you understand it was not intentional. I will make sure you get a reply today and so we can solve your issue. Thank you for understanding.

Thanks for the reply. I understand you have not been in touch with Marrit, so you have decided to sent it back on your own initiative. Before you are going to sent it back I would like to talk your situation over. If we come to the conclusion there is a defect I can arrange a pick up for you so you don't have any costs. But as you may understand we can not have everyone sending things back. It would be chaos and things would get lost. I hope you understand, thanks.

Hi Naser, As much as I appreciate you given us feedback from your experience with the Ultimaker and I understand the level of frustration you are experiencing when you received a damaged machine. I think it is also fair to underline you currently have a damaged machine, which is not working like it should. Therefore it should also not be treated like it is working like they all do. The current condition of your Ultimaker is an individual exception, and like we agreed I am going to sent you a new Ultimaker² to replace your machine.

aww, that is sad! I heard David saying that he is working on fixing that bug and a new release should follow soon. Don't know exactly when, but David is a pretty fast guy! Have you tried printing it again?

Hi Matthew, Perhaps the note was not noticed in regard of the flex PLA. I will sort it out tomorrow and get you one asap! Very pleased to hear you are satisfied with the machine and I am glad that the plate did not cause any damage. Please keep me posted if you think otherwise in the upcoming time. And enjoy printing! If you want to upload photos, you should upload them to your gallery first, and then you can copy them in your posts from your gallery.

Hi Guys, I believe on this topic were several people eager to know a shipping date? I have just posted a new topic with a schedule. For more info, please read the following topic: http://umforum.ultimaker.com/index.php?/topic/3255-ultimaker%C2%B2-lead-time-update/ Thank you!

How about the news carousel on the home page? It is intended to give you a couple of new updates every week and still looks organized and tidy. If you have never noticed it, that is something to think about. If you hate it.. that is also something to think about It should inform you about every new blog post. But in the end, most activity is on the forum. Don't you agree?

Hi friends, Last week I have frequently received the question when people could expect their Ultimaker² to ship. Which is totally understandable, I would also be very eager to get my hands on this shiny piece of technology! As I also told most of you until now it was very difficult to get some proper insight in the individual shipping dates due to some technical IT problems, but today this has been resolved. Unfortunately, due to some unforeseen issues with a supplier we have not been totally able to keep the lead time under 2 weeks as we initially planned. My apologies for all who are inconvenienced by this. I wrote down the following schedule and I think everybody can find his order in: Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till Week 45 (4-11/10-11) 09-22 order date Week 46 (11-11/17-11) between 23-9 - 30-9 order date Week 47 (17-11/24-11) between 1-10 - 9-10 order date Week 48 (25-11/1-12) between 10-10 - 21-10 order date Week 49 (2-12/8-12) between 22-10 - 29-10 order date Week 50 (9-12/15-12) between 30-10 - ... Week 51 (16-12/22-12) Shipments will be on Monday and Tuesday. We are working very hard on scaling up the production department. With our current resources the lead time will be as stated above. When the up-scaling can be implemented in the actual production process you will see the lead time decreasing, so it can/will only get better. Hopefully that is a consolation for some. I understand some may have questions or remarks and I would be happy to answer all of them. Please contact me over the forum or through our sales team. Thank you for your time and patience.

Hi Naz, wow, a lot of new posts! took me some time to read everything. I will sent you a new direct message to solve this in a fashion that works good for you. Thanks

Hi, Coming Monday 4th of November 2013 is our next Ulti-evening in Protospace (Utrecht, The Netherlands) and we have three exciting talks lined up. Talks: 1. Erik Swetter, of 3D Hologrammen, will tell about his business and the great stuff he is making and selling at his store. 2. Martijn Elserman, co-founder Ultimaker, will bring an Ultimaker² with him and talk about this new shiny piece of technology. 3. Ewoud Van Munster, 'What if you don't use one printing nozzle at the time, but 9 simultaneously..' Curious? Listen to the ideas and see a live demo. The video impression of the last Ulti-evening: [/url] The schedule on 25th of March at Protospace: 17:00-18:00 Set-up your Ultimaker (if you brought one) and start mingling. 18:00-18:30 Give your order for ‘take away’ (10 euro pp). 18:30-19:45 FOOD! 20:00-21:30 Presentations. 21:30-22:30 Possibility to mingle again. 22:30-22:45 Closing the evening. And as always the talks will be filmed! See you there! -Ultimaker & Protospace team

now i see! I had a hard time putting things in perspective. Thanks.

Hi Naz, Inside the black wrapper just above the printhead are 3 connection points. You could check if those are all still properly attached. You could also check if the connection at the electronics are still connected. On another note, I have a hard time identifying the part you took a photo of. Can you make a picture with a wider angle?

Hi Jamboy, Thank you for your reply. Could you sent me the ticket ID number in a personal message so I can look it up? Thank you for your time,

I wished the machine would have proven that in the first place! I am glad you are pleased with our offer. Lets focus on solving this asap.

Hi Naz72, Thank you for your post. This will be immediately sent to our production department as feedback and I will make sure no printer leaves our building in this condition. It is unacceptable. We have an extra quality check before the Ultimaker² is being shipped. I consider this a human error given the fact it slipped through. Perhaps it should be tighter so this will be ruled out in the future. Our apologies for this inconvenience. I hope you understand this is not how we intend to ship out Ultimaker's. I will contact you in a direct message so we can find an appropriate solution. If you want we can sent you a new Ultimaker².

also in regard of the SD card vd usb connection. Printing via a SD card is much more stable. With an USB connection users often experience difficulties like occupied USB ports, ports going into sleep mode, computer going into sleep more, crashing/lagging due other programs. SD card is plain simple. copy paste your files on an SD card from your comfortable couch, and stick this card fully loaded with awesome prints in your Ultimaker and you are good to go for days!

@ Peter, I will make sure you receive an answer. Thank you. As I probably mentioned earlier, we created such a large amount of exposure/feedback it takes a little bit longer then usual to get back with everyone. Hopefully you understand.

You probably refer to the left ear.. that becomes a little bit less perfect with a not perfect dialed in fanduct calibration and when we crank up the speed to 200%.. But that is something I consider collateral damage if it means we can print twice the amount robots in the same time and we can make twice as many people happy with this awesome robot Half decent is still pretty good, as GR5 says

.. how do you mean half a decent mini robot

@ Peter; I will look into that ticket. Thank you. We try to ship everything in the order of ordering (+payment). Obviously, our UK sales partners also collected orders. They would be pretty bad sales partners if they didn't. And just like all of you guys, they also receive their orders in the appropriate order. There is no point in having sales partners if you are going to disadvantage them by supplying them last in line. Hopefully you can find the strength to have some more patience until the wonderful Ultimaker² arrives. I see you are pretty far up in the leadtime list, so it shouldn't be long. @ Keith, I will sent you your ordernumber in a direct message. Our apologies for any inconvenience. Have you also contacted our sales team?

We actually did ship some today again, but not as much as yesterday. I understand the need for more insight in shipping dates and we are working on enabling this. For me personally it is a lot of manual searching to get information on this subject, and I understand a clear report is being made that should give me all the data I need at the blink of an eye Hopefully this week I will be able to give you all some more info.

Hi Peter, Indeed, there was a large amount of orders in those first hours of the release! Also, among those printers where also a few batches of multiple printers for our UK partners and iGo3D in Germany. Hang in there, we will be shipping more Ultimaker 2's this week!

Among a few other things we are working on a Q&A, which will also explain the different status updates and their explanations. Unofficially: State: - Canceled: Your order has been canceled. - Resumed: Your order was revived, after a cancellation. - Complete: Your order was received successfully. Payment State: - Paid: Your order has been fully paid. - Balance Due: Not enough money was transferred. Please contact the sales team for a solution. - Credit owed: Too much money was transferred. Please contact the sales team for a solution (if they haven't contacted you). - Failed: There was an error, your payment did not come through Shipment State: - Pending: There is still a problem with your payment. Shipment is still waiting. - Ready: Your order is ready to be shipped, exciting! - Canceled: Your order has been canceled. - Backorder: Something was ordered that is not on stock at the moment. - Shipped: Happy dance! Your Ultimaker is on its way to you! A tracking number should be sent to you by email. I hope this gives you some more insight in the entire process. @ Alex, I am not sure I fully understand your post. If you have any remaining questions or issues, please feel free to contact me either on the forum, personal message or contact our sales & support team. Thank you!

Hi Marco, thank you for your fast reply on my personal message. Let's solve the problems with your payment on a short term and have this all sorted out. In our communication history I also saw you have been in touch with my colleague up to 2 days ago. She was also busy tracking your payment, I am sure with 2 man on the job it will be sorted soon

Hi Marco, Thank you for your post. I am very sorry to hear you are experiencing this level of frustration. We do our very best to answer everyone on time, but the release of the Ultimaker² and the new website created an amount of feedback that on occasion left our department overwhelmed. I will contact you in a personal message for more details, so I can look up your order and get things sorted out. If you have any further questions, please let me know.