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SandervG

Team Ultimaker & Admin
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Posts posted by SandervG

  1. Hi Nik,

    Thanks for your reply!

    I don't think this is the right topic for this, but i will give you a brief answer on your post.

    If you want to go into it any further, i suggest you open a new topic :)

    We are aware of the filament issues, and it is keeping the Ultimaker from reaching it's full potential.

    But we are looking for ways to improve the quality of the filament or an upgrade so a small variation wouldn't matter as much as it does now.

    One of the solutions is a new feeding mechanism that is in development now.

    One other thing you mentioned was a new hot end. We have a new design on the way (

    https://p.twimg.com/A1U5ZQeCcAMqsb_.jpg

    ) and more details will be revealed later on this week.

    The spikes in the power supply i am not aware of. What i have experienced is when a print doesn't make it through the night this is not due to something in the power supply, rather due to variation in the filament diameter.

    My intention is not to make a flying visit :), i am browsing the forum to see if i can help.

    But the most secure way to get help from the team is to sent us a direct email.

    Another member of the team will make it's appearance soon, in the form of a community manager.

  2. Dear MSURunner,

    Can you tell me what you have tried to move the printhead or heat it?

    It should have been sent with Marlin 2.0

    But no worries:

    If you are using ReplicatorG, upload the firmware to Marlin 2.0

    If you are using Cura, upload 'Default firmware'.

    This should help you using the UltiController.

    The flat grey cables are not the problem. They can give u 2 options, either you see 2 bars (which is wrong)

    or it shows the menu (which is good).

    Can you acces the files on your SD Card?

    Please check the firmware and let me know if this works.

  3. Hi Ian,

    Cool gear!

    What you said earlier about the failed prints sound like a filament related issue.

    I know It shouldn't be necessary, but you could for example drill a 3mm hole in a piece of wood or something, and feed the filament through. Then you know if it is capable of going through the bowden tube.

    It is not a mistake that users can not upload images.

    We feel like it is very easy to register as a member so it shouldn't

    be to much of an afford to register and be member of this awesome community, is it? :)

  4. Hi CoolM8,

    Do you experience this with multiple Gcodes?

    Have you checked the Gcode?

    Look for ' Main G-code Reset extruder pos G92 E0

    ; Being_Layer_Object z=0.10

    Does it say to move the Z axis to a different coordinate?

    Have you tried re installing Firmware?

    Kind regards,

    Sander van Geelen

  5. Can you upload a picture of your damaged PLA?

    And a picture of your current feeding mechanism?

    Do you have the v3 Drive Bolt?

    Have you ever tried to start a print, and feed your filament manually? (open the feeding mechanism, lower the adjustment screw).

    This will probably not result in a very good print, but if this goes flawlessly (no clogs, no grinded filament) it means

    every part of the process works as it should and the problem lies in your feeding mechanism.

  6. Dear mprice,

    It could be possible that you have encountered a bug in ReplicatorG.

    We came to the conclusion that v35 has several bugs and we switched back to v26.

    ReplicatorG will (soon) be replaced by Cura, this will make the world a better place.

    For the time being, i want to advice you to use Cura if you are a Windows-user and

    to use Kisslicer and Pronterface if you are a Mac-user.

    I wish you a lot of inspiration and innovation with your Ultimaker!

  7. Hi Robert,

    It sounds like the problem lies not in your Hot End.

    If you have received a new Bowden tube and with the measurements you have

    taken on your filament it sounds like this is not the problem either.

    Are you printing with filament received from Ultimaker? There are different types of PLA available, so the behavior

    could be different when you heat it.

    I also didn't see a reply on the comment if you put to much pressure on the Adjustment screw.

    This could and probably will deform your filament.

    Have you tried feeding 'fresh' filament through the bowden tube? Like when it hasn't been through the feeder yet.

    Is this different from the filament that has been through the feeder?

    I am looking forward to your findings,

    Sander van Geelen.

  8. I didn't even finish my sentence and this is posted on the Blog post on blog.ultimaker.com/

    More affordable shipping

    We’ve added shipping alternatives and negotiated with DHL to get better rates.

    DHL shipping costs are lowered by 20% as of today.

    For small parts under 200 grams, there’s a new, very affordable postal method (between € 8.50 euros for NL and € 13.50 Worldwide)!

    For parts and PLA up to 2 kg, costs are € 28.50 worldwide, and even lower in europe.

    Keep checking our blog, we will be updating it more frequently now a days!

  9. 1511: Your order has been shipped, you have received an email about this.

    1571: Yes, your Netfabb license is sent by email. There is no disk included. You should receive an email within a few days after payment has been confirmed.

    - I see there where some problems with your payment, i will check your status and see to it that your license will be sent or else someone will contact you about this.

    Your Ultimaker has been shipped last week. You will receive an email about this later on today.

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