Szahari

Please contact your reseller. They are different boards, number 1782 is UM3, and 1783 is UM3E. Seems you got the wrong one.

Hi Francis. Have you opened a support ticket? Alternatively, I would be very curious in getting some images and videos to see what sort of scenario your stuck in. As I understand, your struggling to retract and pull the material back when its cold? This could be because the filament is solidified within the print core nice and strong. In any case, you should be able to release a Bowden tube, and cut the filament out. When the feeder lever release, and the filament cut from the material station entry point, you should be able to just by hand, (with the pro bundle turned off), pull out the offending filament. If you want, feel free to PM me with all sorts of additional pictures /info. Best

Hi Mahtt. Your log files are being detected as malicious; and my browsers won't let me donwload them. Quite sad to see that the corrupted screen persists!

Thanks for the reports. Just out of interest, Are you all using Ultimaker S5 or Ultimaker S5 Pro Bundles? We'll look into this.

It has been fixed, thanks for the report. Looks like the link was not updated correctly !

Hi Francis, The the 600 W is indeed the maximum power output of the Pro Bundle setup, i.e inclusive of the MS and AM . Average power consumption is not a value we give, but maximum power consumption occurs when heating the bed. The heated bed by large acccounts for most of the consumed power, so the average power consumption will largely be dependant on whether you are printing high temperature materials, or standard PLA. Hope this helps.

Hi ZD, Thanks for your feedback. Question - are you missing the tuning parameters because of a lack of quality prints? My own experience with the machine mirrors Smithys, it is reliable with great print quality out of the box. Tuning after the print job is started is understandable, but in general we find that its more important that we get reliability and quality in one go correct. Most (not all, ofcourse) people want to hit the print button and just collect their item after the fact, no hassle. This was deemed priority number one. Showing stats is also request we're aware of, so you'll definately see this at some future firmware update, but I cannot speculate as to when .

Hi Roli, Could you send in a ticket please? If the ER86 is persistant, it could be that you have been affected by a fan issue. You can read more about it here. Key information: Note: If the tips above have not helped to resolve the error message, there could be a hardware problem with the Air Manager fan. Ultimaker is investigating these issues and is looking at the batch numbers of the fans. You can help by sharing your Air Manager fan’s batch number with Ultimaker Support. The document below describes how to remove the filter housing and how to open it up to access the fan. When opening the ticket, please share follow the provided instructions and share the fan batch number. If confirmed as part of our ongoing hypothesis, we'll replace the fan for you. Cheers.

Hi all, We've released 6.5.0 for the S-line printers to the latest firmware channel. There's some real nice updates in there, check out the release notes page. Just to highlight a few: Scan USB drive for material profiles. It will now be possible to add a material profile to the S-line printer from a USB drive. The printer can update its material list with any missing material profiles found in the print job files (UFP files) of an inserted USB stick. Import the profile by navigating to maintenance -> import material profiles. This allows for offline synchronizing of material profiles Refresh screen on ER998. The ER998 errors show up when an unknown exception is raised. The error only affects the printer screen. The printer remains operational and can still print and be operated remotely. The ER998 screen now offers a refresh screen option which can be used safely when the error is raised, even during printing As always, let us know how you get along with this new and improved firmware!

Hi all, We've released new firmware to the latest firmware release channel. Its a small update which mainly contains bug fixes and allows for better software integration with the cloud, no functionality changes included in this one. Check out the release notes here, and if you upgrade via USB get the file from here. Enjoy!

Hi all, We've got new firmware for the Ultimaker 2+ Connect. It is a really nice update which contains some great work from the team. You can enjoy greater integration with the Digital Factory, and we've tackled a number of bugs that were lurking behind the scenes. Check out the release notes here: https://support.ultimaker.com/hc/en-us/articles/360017358580-Ultimaker-2-Connect-firmware-release-notes Also, check out the video 🙂 Cheers!

Hi. This is odd. The link seems to be correct. I've downloaded and zipped the file for you. You should be able to redownload it from this attached post. Simply unzip and load the img onto a USB card. UM2C_00100300(2).zip

Hi all, We've release firmware 6.2 for the S-line printers. It's got some neat performance improvements, and as a user you can now choose which firmware release channel you want, latest, which is greatest, or stable, for updates 3-4 times a year. Check out the full release notes here: https://support.ultimaker.com/hc/en-us/articles/360012055979 Download it in via your favorite method, either on the printer directly or get the .swu update file here. Thanks!

Yes, it was released 2 days after the release of 6.1.0

Hi all, We've released an update to the firmware for the Ultimaker 2+ Connect. This firmware improves Digital Factory integration and material handling. Check out the full release notes on our knowledge base!