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Capsaicin

UM S5 WiFi Setup stuck

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Posted (edited) · UM S5 WiFi Setup stuck

Hi guys,

 

I hope somebody can help with this really annoying problem.

 

We're trying to hook up the UMS5 to our companys WiFi.

When we follow the WiFi Setup instructions (connect to hotspot, insert country and name, enter network information of hidden network),

the browser setup screen on the browser end up saying "setup complete, wait for UM to connect to WiFi network" but the UM never succeds to connect.

The setup screen stays at the "connect to your Ultimakers hotspot and follow the instructions in your browser"- screen. Never moves forward from there.

 

What we tried so far: 

- restart UM (with Ethernet enabled/disabled, with USB-Stick and without USB stick)

- Setup from Laptop or Smartphone

- different browsers on laptop

 

The result was the same at every try. 

Firmware Version is: the latest one (5.0.19.20180622). 

Ethernet connection works and network information are correct, connection to the network with other devices works.

 

Glad for any help!

 

Edited by Capsaicin

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Posted · UM S5 WiFi Setup stuck

Hi @Capsaicin thank you for your post. Can you share your log files? That should give us some more information regarding why you can't seem to finish the wifi setup.

You can get it via: Preferences > Maintenance > Diagnostics

 

Thank you! 

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Posted · UM S5 WiFi Setup stuck

Thank you! That's been helpful. Question for you: Do you know if your network uses 2.4 GHz or 5 GHz? The Ultimaker S5 is only compatible with 2.4 GHz. 

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Posted · UM S5 WiFi Setup stuck

No problem, let's hope we can get to the bottom of this ?

Can you connect to the network if you manually fill in the network ID (SSID) instead of selecting it from the list?

 

And I was wondering if you could send a photo of the network selection list setup. You can do it via DM if you prefer. 

 

Thank you! 

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Posted · UM S5 WiFi Setup stuck

I don't want to interrupt a dialog here but just a rhetorical question: There is no MAC filter on that WiFi, right?

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Posted · UM S5 WiFi Setup stuck

I am not sure if this is a contribution nonetheless my IT suggested sharing it as we don’t know the WiFi hardware Ultimaker is using.

 

There are downsides to not broadcasting your SSID, especially if you use a legacy computer. Windows 10 is pretty good at Wi-Fi networking and can hold a connection to a network regardless of whether you broadcast the SSID or not. Older versions of Windows, computers that use USB Wi-Fi adapters, some older phones and tablets do have trouble finding and holding networks without an SSID.”

 

Takes care 

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Posted · UM S5 WiFi Setup stuck

And additionally, hiding a wifi SSID will not increase your security, it just makes problems in normal usage. A simple wifi scanner for free on a smartphone will still see and find your hidden SSID.

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Posted · UM S5 WiFi Setup stuck

@Smithy & @Shadowman: Thanks for tuning in here. I can reassure you that the SSID is not hidden for "security" reasons. We decided to hide it, because we have a lot of customers coming in here and we want to have as little of our infrastructure visible on first glance as possible. Therefore broadcasting the SSID to get the printer in is not an option (if this would help at all).

 

Still searching for a solution, can't believe that a printer in this price range has problems with basic stuff like this.

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Posted · UM S5 WiFi Setup stuck

You could make the SSID visible just for the setup of the printer and then hide it again. Not nice, but should work.

But on the other hand, I agree that the printer should be able to connect also to hidden SSIDs.

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Posted · UM S5 WiFi Setup stuck
On 10/2/2018 at 1:30 PM, Capsaicin said:

What we tried so far: 

- restart UM (with Ethernet enabled/disabled, with USB-Stick and without USB stick)

- Setup from Laptop or Smartphone

- different browsers on laptop

 

Which browsers have you've tried? I remember that i had a similar problem back then with the UM3 and Firefox.
I made a try with Internet Explorer and it worked flawless and at the first time.

I don't know, if it helps in your case, but a different browser can obviously make a difference.

 

 

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Posted · UM S5 WiFi Setup stuck
On 11/9/2018 at 2:51 PM, tinkergnome said:

 

Which browsers have you've tried? I remember that i had a similar problem back then with the UM3 and Firefox.
I made a try with Internet Explorer and it worked flawless and at the first time.

I don't know, if it helps in your case, but a different browser can obviously make a difference.

 

 

I tried it with multiple browser, including IE with the same result....

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