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Capsaicin

UM S5 WiFi Setup stuck

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Hi guys,

 

I hope somebody can help with this really annoying problem.

 

We're trying to hook up the UMS5 to our companys WiFi.

When we follow the WiFi Setup instructions (connect to hotspot, insert country and name, enter network information of hidden network),

the browser setup screen on the browser end up saying "setup complete, wait for UM to connect to WiFi network" but the UM never succeds to connect.

The setup screen stays at the "connect to your Ultimakers hotspot and follow the instructions in your browser"- screen. Never moves forward from there.

 

What we tried so far: 

- restart UM (with Ethernet enabled/disabled, with USB-Stick and without USB stick)

- Setup from Laptop or Smartphone

- different browsers on laptop

 

The result was the same at every try. 

Firmware Version is: the latest one (5.0.19.20180622). 

Ethernet connection works and network information are correct, connection to the network with other devices works.

 

Glad for any help!

 

Edited by Capsaicin

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Hi @Capsaicin thank you for your post. Can you share your log files? That should give us some more information regarding why you can't seem to finish the wifi setup.

You can get it via: Preferences > Maintenance > Diagnostics

 

Thank you! 

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No problem, let's hope we can get to the bottom of this 🙂

Can you connect to the network if you manually fill in the network ID (SSID) instead of selecting it from the list?

 

And I was wondering if you could send a photo of the network selection list setup. You can do it via DM if you prefer. 

 

Thank you! 

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