SandervG

I think it is cooler to use whatever you want that way we may run into some interesting differences between various materials!

Usually when there is an obstruction somewhere the filament just gets chewed, but not consistently retracted. (the reason it grinds is because it can not go anywhere). So I think maybe there was some mistake in the gcode and it kept retracting more then it was priming (pushing it forward.) Have you already tried Cura? I am not very familiar with simplify3D so I am not sure about any settings which leave room for play or how well tuned in it is..

From my experience the guide actually enhances the squeaking sound.. Having your filament run under your power chord is a good idea as well. I think the filament guide (additional part) was mainly intended for dual extrusion (when it will be released). It makes more sense given where it is located..

I used google translate to translate your post, perhaps if you do not speak english you could do the same. Have you tried tinkercad.com? It is very easy and I think it can help you.

Great print and nice paintjob!! Are you going to add more details to the print, with maybe a paintjob? How strong is it? It looks like you need to handle it carefully. Are you also planning on making it a moveable print? So it will have joints and the legs can move?

Hi Renthal, Thank you for your message. Maybe it is not ABS that you see coming through your nozzle, I am thinking maybe it is carbonized PLA? At what temperatures are you printing? You may benefit from doing a 'Atomic Method'-fix. Details can be found here: https://www.ultimaker.com/spree/uploads/113/original/Ultimaker_2_Atomic_Method.pdf Good luck!

You are welcome And Robert is right. All the information you need is on the wiki!

ah yes, I know what you mean.. Our department expanded and we now have sufficient people to answer all tickets we get In the last few months at times we found ourselves having difficulties getting back with everyone and sometimes that lead to frustration. Which is probably fair. But we took action and now we are getting back towards are usual level of support

I am happy to say it is because of your first reason. Do you think there is bad press here? I see a lot of super excited users who post amazing pictures of the things they are making. Obviously, there are some people who are experiencing difficulties, but I like to look at it differently. We have a place where people can go to with problems, where they can find help. And the biggest positive thing is: users are actually finding help, whether it is from you guys or from us. Everybody runs into problems, the thing is; will you be able to solve them? And right here; yes. You can! (I am kinda feeling like Obama right now )

Have you already tried the Atomic Method?

You could also check the Ultimaker for sale section on the forum. http://umforum.ultimaker.com/index.php?/forum/59-ultimaker-for-sale-section/ But besides that.. I think maybe you have to wait a week or 2 / 3. But that time could be very well spend by reading about Cura and browsing through the forums.

Hi KSN, I have only just come across this thread and your models are very inspiring! Are you a 3D modeler by profession? What are you using your prints for, a special project? Compliments for your work!

What temperature are you printing? Could you increase it to 230ºC and see how that affects your print?

I printed a couple of Ultimaker robots on the Ultimaker 2 with Nylon. Relatively small footprint as well, and they printed fine. This is what I used for the print: Heated bed 95°C Temp 215°C Speed 50mm/s Layer 0.1mm

Have you checked with iGo3D in Germany? They can most likely give you an accurate lead time on when they can have one available for you.

Hi RJ, It is strange you did not get a shipment notification yet. Your order was send out, and i will send you your tracking code in a PM! Thank you for your time

Hi Pedro, I have just been told that indeed the description has disappeared from the invoice.. I guess my previous comment was true when I said: 'The description of the power cord should be:' Let me know when it is being released and if you need any further help. I will see to have the description changed again. (I think it was some kind of automatic reset in the invoice generator or so..)

Hi Jaker, RJ & Renaud, Today we were going to send out a larger batch again from Ultimaker Originals and I just checked to see where your orders stood in that batch. And I have some good news for you because all 3 of your Ultimaker Kits are going to be send out today! You should receive a shipment notification later on today, if you have not received it already. If you have any further questions please feel free to ask!

Hi Jorgen, If you send an email to sales@ultimaker.com I am sure we can help you out

Hi Pedro, The description of the power cord should be: 'Power Cable UK Type C6 (Included in Printer price)' Because it is included in the printer price it shouldn't cause any problems. Our apologies for the extra delay, I hope it gets released soon! Please let us know if there is anything we can do

I am sorry to hear your machine is not working perfectly. Lets try to get it to work, ok? First I will also comment on the 4 remaining questions you have asked: 1) Filaments spools I didn't received since january ? Could you share with me (in a PM?) your ordernumber? I will look into it. We have had quite a backlog of some filaments we had to ship out but last time I heard we shipped out everything until approx. March. Tomorrow would were going to ship out another large batch of back orders, so if you could let me know today I think we should be able to include your remaining filaments. 2) No fix on material feeder during the time which this machine was to the technical center ? I was not involved with your communication with Marrit or during repair. Was your feeder mentioned as a part that needed some attention? If so, maybe the feeder is OK and something else is the problem. I want to try to find the problem with you. (or maybe the feeder is not OK, and we will discover this too and we will find an appropriate solution for you). 3) No fix on the fan too Same answer as above. 4) The new issue about the temp sensor ? Shipment can also have caused this error, and it could be easily fixed following GR5's suggestion. If the connection is good, we can also send you out a new PT100 (temp sensor). I think it goes without saying that Ultimaker does care about its customers. Of course, just like any other company, it can happen that something doesn't happen (as fast) as it should, but that doesn't mean we have any bad intentions and doesn't mean it can not be solved. I hope you can see my attempt to solve this with you as a gesture of Ultimaker to help you get back to 3D printing without problems. If indeed there is something mechanically wrong with your Ultimaker I want to take it back and repair your Ultimaker. But first I want to establish if it is something mechanical, or something else. It would be a waste of time and money to have it shipped back if the problem is not mechanical. When you are willing to cooperate the troubleshooting will be much faster and you will start 3D printing much faster. You shouldn't have to open up your Ultimaker every 3 weeks, so yes. Something is not working like it should. Lets find out what it is. Thank you for your time,

You are welcome and thank you for your positive attitude

I just got poked by Robert.. I understand and agree that it is not common or conventional to ask for such a thing. But at the moment the shop (mainly at the back end) is under construction and because of this we temporarily have only limited rights. Therefor we can not acces someones account without the password. Like my colleague offered, the password can be reset after the service. We can not and will not abuse that information and it will only give us the option to prepare an order up until the stage of payment. From that moment on it will be all you again.

Hi LaCarpe, Thank you for your post. If you want to get in touch with the Ultimaker team you are best of sending a ticket to our technical support team. You are now posting on the forums, which is a great place for help, but if you are not accepting GR5's help then maybe you should not post your problems on the forum. There are a lot of very capable and knowledgable people here and everyone wants to help you, they do not need to help you. I hope you will also accept the help and keep an open attitude, something I do not really see in your reply. About your machine, GR5 is right about checking the cables. If you want to solve the problem you could open up the cover and check for a loose connection. You can also send the Ultimaker 2 back, but that is a much more timely process. At some point in your experience with Ultimaker, or any other 3D printer, you will find yourself in a position that you will have to do some maintenance. You can find a lot of help and experience both here and in our technical support team. The technology is not plug and play yet. In regard of the comments about the machine; yes the Ultimaker can print up to 300mm/s, however only for really easy to print models like a stretchlet. More regular or complex prints should be printed with a lower speed if you want to maintain quality. Nonetheless, you should be able to print with 70mm/s I have just checked, and in fact I can select 0.02 as layer height. Why won't Cura allow you, does it say why? And how do you mean 500mm/s? When you placed a 220mm piece in Cura, did you have skirt enabled? If so this can be the reason why it didn't fit on your buildplate. Cura also needs space for the skirt-line if you have this option enabled. The dual extrusion is in development and we are expecting to release it around the 3rd quarter of 2014. When you have just received your Ultimaker 2 you commented to me about the fan and you had a scratch on the aluminum Z stage. If I am not mistaken I offered you a replacement or a voucher because of the scratch and you happily accepted the voucher. In my opinion at that point this was resolved. I am sure with all the knowledge and skilled people here we can solve your problem fast, I hope you are willing to accept the help and work together with us on getting you back to 3D printing.

The small fan in the back of the printhead will always be on. The 2 side-fans will start cooling around the 5th-8th layer. They gradually start cooling after the first 2 layers but it takes a few layers to get up to speed.