ctbeke

You can also 'mis-use' the backup feature for this (you need an Ultimaker Account though). Create a backup on PC 1, then restore it in PC 2, done!

Hey xli! Yeah, for example I have this one in place: Kind regards, Chris

When I expand it, it shows none of my created tags to filter on. The values are also not in the API response, so it's probably a backend issue. The 2nd screenshot shows that I did in fact create multiple tags in my organization.

No worries, there's no way you could have known 😉 Thanks! I'll continue working on cloud technology at different companies based in The Netherlands.

@Smithy thanks for tagging me, but unfortunately I no longer work at Ultimaker (no worries, it was my own decision), so I cannot help @spacecolonyone out. Probably someone else from the cloud team like @xli can help though!

Great to hear! Can I ask what the issue was in the end?

Hi, You can follow this support article: https://support.ultimaker.com/hc/en-us/articles/360015583819. Chris

We always try to keep Digital Factory and other Ultimaker products bug free, but sometimes something slips through. Apologies for the inconvenience at this time, and we'll restore the functionality as quickly as possible. To get a clear picture, is the recent history gone from the printer's details page (/app/jobs/{printer-id}) or the new print jobs overview page (/app/print-jobs/history)? Your jobs should show up in both of course if everything works as planned. I personally cannot reproduce, so maybe you can also send me your printer's logs so we can correlate some data. Chris

Hi, I have asked the Digital Factory team to take a look. Chris

Please share your printer's log files so we can check what happened.

Hi, I see the following error: websocket._exceptions.WebSocketAddressException: [Errno -3] Temporary failure in name resolution This usually happens when for some reason the printer cannot perform a DNS request. Often a temporary or local network configuration problem is the root cause. Are you on a network controlled by an IT department that could help you figure out why DNS is not working? Next to this I also see some some errors about the Air Manager. For this it's best to contact your reseller so that the firmware issues are correctly reported to the responsible teams and fixed. Chris

@Gero That's great feedback! To sum it up, you'd be fine with paying a subscription, but the current price bump from 500 to 1500 when you go from 1 to 2 (-5) printers is to steep. I'll pass on this information to our product management people.

Out of curiosity, how much would you be willing to pay for access to this functionality? One time fee? Subscription?

We are currently experiencing an issue with publishing the latest version of the settings guide plugin. We'll get it back in the Marketplace as soon as possible.

Hi, Please share logs with us so we can debug what is going on in your case. Chris

Hi, Could you export the printer's log files to a USB drive and upload them here or send them to me in a private message? Then I can help you figure out what's going on with your printer. Chris

Hi, I see many "SSL: CERTIFICATE_VERIFY_FAILED" errors in your log. Is there anything in your local network that intercepts or prevents SSL handshakes from taking place? You can also read our networking guide on which hosts and ports to allow in your firewall for everything to work correctly. Chris

Hi, Can you upload the full ZIP file? These files do not contain the messages I need to debug your printer. Chris

Thanks for that. I see a lot of logs about things timing out, both network requests and processes inside the printer itself. I'll forward these logs to the embedded software team so they can have a look what's going on. In the mean time, you could try a firmware factory reset via the display and see if that improves things? Chris

Log please ;)

A fix has been deployed, the page should automatically update again every minute.

We're working on a fix and will deploy that as soon as possible.

Hi, Ultimaker is moving towards a cloud-first platform strategy (which brings many benefits for both users and Ultimaker, for example a greatly reduced cycle of delivering new features), but it will never become cloud-only as we're very aware of the IT policies of some companies in this industry. Printers will always be usable via either local network and/or completely offline (USB stick), but sometimes with reduced functionality. In similar fashion, we still store the print queue of Digital Factory on the printer itself. This means that in the unlikely event of a service disruption of our cloud, you can still continue to print everything that's in the queue, resulting in higher uptime of the total system. However we'd still be interested to know why it would not be possible in your company to use cloud services. Is it just hard policy? Are you not satisfied with the security documentation we offer? Feel free to contact me via direct message as well if you prefer that. Chris

We're aware that transferring (custom) material profiles from Cura to printers is cumbersome (e.g. it only works with a local network connection right now). However we're working on alternatives so that it also can work offline (USB) and via the cloud (Digital Factory) connection, so that all types of customer workflows are covered. I'm not sure when this will be rolled out, but keep an eye out for all the release notes.

Thanks for reporting, I will inform the team working on Digital Factory. This is definitely not an intended functional change.