Mine arrived last Friday via DHL from Europe. The box was a little worse for wear but the printer was just fine. I should note that I never did receive a tracking number. Anyway, I've printed a ton of stuff and it does a great job. Nice work Ultimaker!
Now, please please get better at your logistics.. you're not doing the product right by having such a poor order and logistics tracking management process. A simple order queue that sends automated status messages at regular intervals or similar might just do the trick to keep people informed.
Thank you, I am very happy to hear so.
Believe me, it is very high on our agenda!
There is a lot of room for improvement, but even still changes and choices in this area should not be taken lightly and require a lot of preparation and investigating. But you should be happy to know we have a few people working on that.
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Mine arrived last Friday via DHL from Europe. The box was a little worse for wear but the printer was just fine. I should note that I never did receive a tracking number. Anyway, I've printed a ton of stuff and it does a great job. Nice work Ultimaker!
Now, please please get better at your logistics.. you're not doing the product right by having such a poor order and logistics tracking management process. A simple order queue that sends automated status messages at regular intervals or similar might just do the trick to keep people informed.
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