Josnoww

Hi @eddie1beaer, I am sorry to hear you are having trouble with your printer. What was the problem with your old print-head? It could be that that problem was related to a bad cable. I would indeed recommend using the new cable. Please let me know if that fixed it for you. Best regards, Jos

@chekkefr I am sorry to hear you had a similar experience. Was your issue resolved?

@paulpugh the support team should have reached out to you. Please let me know if you were not contacted.

Hi @paulpugh, I am not part of support team, but I will reach out to them and see what I can do for you.

Thanks for the update! Happy to hear your issues have been resolved. Jos

@paulpugh I am sorry to hear you are having problems with the WiFi. Could you please restart the printer, try again and export the logs to a USB drive and share them here? The restart will probably not solve your issue, but helps us locate the problem in the logs. Without the log files there is unfortunately very little I can do to help you. Besides this, I would recommend to contact support like @Dustin pointed out, or contact your reseller. Best regards, Jos

Hi @glx, It is a bit difficult to troubleshoot this without the log files. Could you please share the log files from when this happened? You can find how to export the logs files here.

Hi @smNOVT, Thanks for reaching out! I am sorry I could not respond to you sooner. Please try out firmware 8.1.2. I hope this includes everything you were missing. If there are particular features that you feel are important and still missing please let me know. I will try to answer this without going into too much technical detail: We have made some changes to the backend of the printer, and build new functionality on top of that. Simply reverting to the 'old' web interface is no longer possible, because that would break newly introduced features that come with 8.X. It is not impossible to recreate it, however the amount of effort we have to put in to put everything back as it was is significant. This means if we bring everything back, we have to let go of other scheduled features, since we can only spend our time once. Therefore we have to make a (tough) decision on what has priority. We try to base this decision on what would benefit most users, in this case, that could be that most people are fine using Digital Factory. This might not be the answer you would have hoped for, which I completely understand. However I tried my best to explain that sometimes its a tough decision. I hope this won't discourage you from sharing your feedback in the future, as we do really value and appreciate your feedback. I hope this helps. If there is anything (else) you'd like to discuss, or if you have questions, please feel free to reach out. And I will make sure to check the forum a bit more often when possible. Jos

@gr5 I see I misread your post indeed. Thanks for clarifying :)

I have checked the data we have on this. So far 4 printers have reported ER48. Unfortunately @irisammerlaan are probably one of the 4.

Hi @BrianMaass Thanks for reaching out and sharing your concerns, we do really value your feedback and it is very important to us. I am sorry if we came across as defensive or patronising, that was never our intention. Like you mentioned cyber security is a very important topic. We share this opinion, cyber security is a high priority of us and we are putting in a lot of effort to ensure our users are protected. Many large companies make use of our cloud and although I do feel like we provide a secure way to use our cloud features, I do understand that unfortunately some IT policies might not allow this. This is something we can unfortunately not change. We have listened to the feedback from our user after removing some of the local functionality, and as requested have decided to bring back the reprint feature. If there are any other specific features you are missing please let us know. I can't promise we will bring it back, however we are actively gathering feedback to see what is possible, and any additional feedback is very welcome. We agree that we made a mistake in the communication about removing these features. We regret what happened, and we have reviewed how this happened, and changed our processes to prevent this from happening in the future. I hope this helps with some of your concerns, if not please let me know. Best regards, Jos

I can't make any promises, however I will see if I can get some data on this matter.

Hi @irisammerlaan, I am sorry to hear you are having problems with your printer. We have noticed that in some (rare) cases a damaged or underperforming power supply can damage the stepper drives in the printer. Hence why we introduced the error you seeing in 8.1.0, to prevent users from damaging their drivers and having to replace their printer electronics board. Like you and @gr5 suggested you can downgrade to 7.X. Considering you were printing okay before upgrading, you might be fine. However I would strongly recommend getting the issue with the power supply taken care of to prevent damage to your printer.

Hi @walterww, I am sorry to hear you are having trouble with the API. We are currently on a working fix, that will likely be included in the next firmware release. In the mean time it is possible to work around the issue (on 8.1.0), however this does require you to be in developer mode, and SSH into the printer. If do not feel comfortable doing this I would recommend downgrading and waiting for the next firmware release. Otherwise here are the steps to work around the issue: Enable developer mode on the printer. (Be aware that this does mean everyone on your network can access the printer, and thus all the files and keys on it!) SSH into the printer as root user (ssh root@<your_printer_ip>). The password is 'ultimaker' Execute cat /var/lib/griffin/http_api_users.json You will get an output similar to this: The selected parts show the ID and password you can use for the API (they will be different for each printer). The top one is the ID, and the bottom one the password. You should now be able to use the API like normal. I hope this helps, please let me know if this works for you. Jos

@DemonicYoshi Thank you for your appreciation! Your message has reached the team, and we value your feedback a lot :) Happy printing! ( and Idling :-) ) Jos

http://<printer_ip_here>/?action=stream ^ Should still work on any S5. We haven't changed anything recently. What kind of issue are you running into? E.G. black screen, or the page not loading etc.

Hi @kwakefield Your printer should indicate if the print-core is compatible with the material that you are planning to use. If I understand your question correctly you are wondering is there are any advantages (outside of compatibility) of using a dedicated print-core for a set of materials. I am not aware of any advantages here, it might depend on your personal preference. The printer will ensure that the core is properly prepared for the material that will be used. This includes purging the print-core to remove any material from the previous print-job, and like you said, the temperature of the previously used material is taken into consideration here. I hope that answers your questions, if not please feel free to ask more! Best regards, Jos

@Travis7s Thank you for your feedback, fortunately this happens very rarely, and I think it might be difficult to add that to existing printers. However I will make sure your will reach the team!

Thanks @jsw for sharing the end result with us! And thanks to @gr5 for supporting :) I am glad to hear that all the issues have been resolved! Happy printing :-)

If you save the logs to a usb drive from the diagnostics menu you will end up with a zip file, that zip file contains all the logs I need :)

@jsw I am sorry to read you are having troubles printing. I can imagine this must feel quite frustrating. It is hard to diagnose the problem just by looking the pictures. Could you share the logs, in combination with a picture of the failed print. Best regards, Jos

@joostttbosman I am sorry to read that you are experiencing issues with your print. I cannot access the picture you shared. In order to better understand what is going on it would help if you could share a picture of the failed print. Best regards, Jos

Hi @wscheivink sorry to see you are having problems. From the video it is hard to tell what is going wrong. Could you try to reinsert the second printcore? Perhaps it is not fully inserted. When the second printcore is lowered, do you feel a particular spot where the cover is hitting the printcore? Best regards, Jos

@Super_paulie I am sorry to hear you are having trouble with your printer. Is there a specific reason you need to print with filaments that are unable to fit in the material station? It makes me sad to hear you are not able to use it as you would have liked, and I would like to see where we can improve to make it a better experience. Regarding the bed probing failure: The nozzles are heated to to prevent hard bits of plastic from influencing the probe result. A bit of oozing should not lead to a failed probe. Perhaps there is something else going on. If you would be able to provide the log files I'd be more than happy to have a look. Best regards, Jos

Sorry to hear that it was not resolved yet @wmatchett. Perhaps the issue described in this post could be what is going on. Please let me know if this helps. Best regards, Jos