Good afternoon, I am about to purchase Three S5 machines for my company and I just came across this thread. Your promotional material for the S5, such as the video showing the features on the main S5 page on your website, still shows that the printer comes with an aluminum build plate. If this is no longer true, and has not been true for the past 8 months, it is extremely unprofessional (at the borderline between dishonest and negligent) to continue to advertise the feature on your site.
Additionally, your distribution partners such as PrintedSolid have not been informed, since their product page also states that the printer comes with an Aluminum build plate.
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SandervG
The more you know, the faster you would understand the motivations behind such a decision. Users are not able to disable active leveling because of the size of the build plate in the Ultimaker S5. On
SandervG
Yes, we totally agree. However, we rather go this route than release a product which won't bring you a positive user experience.
gr5
My understanding is that there are many grades of aluminum but only MIC6 grade is flat and stays flat. But after you heat it and cool it for months it starts to warp. Worse than the glass.
SandervG 1,521
Hi @Link, we're sorry to hear you have not received the additional build plate yet. I don't think you have to chase down the reseller, but if it makes feel more at ease knowing they haven't forgotten about you, you should definitely feel free to reach out to them.
I'll also reach out to them to see where they stand. How has your Ultimaker been working for you in the mean time? Hope it helps, have a great day!
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