tinydancer

Class action suits are sometimes the only way to get a company to change their practices. The bottom line is what matters, especially to large companies like Stratasys that have shareholders and a board of directors. I highly doubt they weren't aware of the large number of problems they would see with their smart extruder right from the get go, and yet they still chose to release it. While I have no idea if this lawsuit actually has any merit, what other recourse did their consumers have?

Which modeling program do you use for this? That Tyson model looks great!

Check out post #20 of this thread for a pic of the correct gap. http://umforum.ultimaker.com/index.php?/topic/8513-underextrusion-need-help-with-this-one/

I will work with Sander on this. This has nothing to do with demanding money back and I think you're way more emotionally invested in Ultimaker than I am. Which is cool as Ultimaker is a great company.

For any Canadians, Voxel Factory now carries it and that's where I got mine. I will have some comparison pics up in the next couple of days. From the videos I've seen for XTC on youtube, this looks like a great product.

Link the model and depending on how long it takes I could give it a try as well. I'm currently printing the body of the Oblivion Defender Drone to have a side by side comparison.

I just got some XTC-3D in the mail yesterday and will hopefully test it this weekend if I get time. I'll post some pics for sure.

No, they sent it to me free of charge. I would start a support ticket right away.

While I understand your reasoning for not wanting to compensate existing customers with the spare parts right away, there is no reason you couldn't compensate those customers in the coming months. It seems like a kind of slap in the face when you offer to essentially give 110 Euros worth of parts (plus shipping if someone like me purchased them from the store) to your new customers and make a vague statement that existing customers will be able to work with the support team to get those parts if they break down. Why should people like myself have to experience definite downtime when someone who buys a UM2 will essentially have two backups that will keep their machine likely running for the entire first year? I have already had to buy a replacement PTFE coupler which cost a lot of money to have shipped to Canada. What it comes down to is that Ultimaker is favouring future customers over people who have already supported the company by buying their product. I've already had to deal with the fact that there will be no duel extrusion which did factor into why I bought the machine, and now I also won't be getting 110 Euros worth of spare parts because I bought my machine at the start of October. In my opinion, that's just downright ridiculous. Don't get me wrong, I love the UM2 and am still considering buying a second one, but I find the way UM has handled this situation just insults their existing customer base. I was a purchaser for 10 years, there is no reason you can't adjust your supply lines in the coming months and compensate the rest of us over a 6 month period.

Holy rambling response sword! ;-)

If heating and cooling it doesn't allow you to remove it, it might be stuck. If there is any of the metal portion protruding, you may be able to pull it out with pliers, but if it's just the wires then I wouldn't advise doing that as they're very delicate. I had the same issue as you and the support team had to send me a new sensor and block as they said that sometimes they just won't come out without breaking it.

I believe there are some people here that have 2000 hours on their UM2. Personally I have 700 in the 4 months I've had mine, and only had to replace the PTFE Coupler at around the 500 hour mark. That will vary depending on what type of material you're printing regularly.

Did you take out the set screw? That's what holds both the heater and sensor in the block.

Yeah, a lower temperature would be my first change. And lowering the speed to maybe 40 if it's a small part. (Not sure from pic)

Really appreciate the offer dude, but let me see if I can find another supplier now that I know the specs since with my luck I'll break it and need another anyway. :wink: Btw, 5% off Voxel until Sunday. Discount Code: NewVoxelFactory

Where did you purchase the new rear fan from PM? Mine is pretty loud when the printer is idling and I think I'll replace it as well.

I think it would be fine if you went with a larger diameter. Maybe 3/4s of an inch instead. Just guessing though as I have no idea how strong they would actually be. I guess it depends on what you're going to be putting on that shelf.

That's great to know as I just started getting a 3dhubs page together last night.

Jesus, you really need to be wearing safety equipment dude.

Since you're in the US I would go through Dynamism instead.

I bought mine from Dynamism, who used Fedex to ship my UM2. The shipping cost was about $180 if I recall and the VAT around $380. You can calculate it here. http://www.canadacustomer.fedex.com/ca_english/customsguide/calculatedutytax.html

What are you using for your top/bottom thickness?

Interesting, I'd never heard of this printer. From their website it says, "Warp-resistant 6.3mm aluminum build platform remains perfectly level under the stress of high heat." Does that mean a heated build plate?

That would be my guess as well.

Can you make the pic viewable, it says I don't have permission to open it?