11 hours ago, asb said:De facto refusing to support a "supported" software environment it is actually a breach of trust.
Claiming networking support and refusing to support the stated system requirements is another breach of trust.
Selling a product with an aluminum build plate and not keeping a promise is yet another breach of trust.
If I would be so disappointed about a company or a printer, I would sell it again and look for a company, brand, printer which fits all my needs I have regarding support, software, calibration and so on. It makes no sense, in my opinion, to work with a printer which is so annoying. Thousands of customers are happy with the S5 and achieve amazing results out of the box with it, but expectations can be different and maybe the printer is not for everyone.
Just my 2 cents...
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I do understand why some things such as the aluminum build plate are not of great concern to you but respectfully I ask that you not dimish the value it has to others; including myself.
To clarify; my comment about Cura; my attempt was to make clear that it is Ultimaker’s software; supported, maintained, and bundled with their printers however, as an open source software anyone else can use it. Add to this, those with Ultimaker printers can twist and tweak it “at their own risk” as well as assist if desired with future development of it.
Open source and free when associated with a Ultimaker printer does not mean no responsibility.
Many folks, including Ultimaker, continue to imply that because it is open source add free that no one should complain; this is both wrong and frankly; laughable.
Like you; I successfully use the Ultimaker created material profiles and in my case with both Ultimaker’s hardware and private labeled NFC filament and by and large have had nice consistent prints.
To be very clear; I like the Ultimaker S5 printer however, I don’t like that I have not received that which I paid for.
A fairly simple concept.
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