I came from 5.1.8 . It proposed to upgrade on the printer itself - no download myself .
Just out of warranty .... printer of 5K... pfft
I came from 5.1.8 . It proposed to upgrade on the printer itself - no download myself .
Just out of warranty .... printer of 5K... pfft
2 minutes ago, kennybuntinx said:I came from 5.1.8 . It proposed to upgrade on the printer itself - no download myself .
Just out of warranty .... printer of 5K... pfft
Do you mean 5.8.1? Or was it really 5.1.8?
5.8.1 - sorry - that was a typo .
If a Pro Bundle was stuck on the Ultimaker screen, it has been a good strategy in the past to restart the Pro Bundle without the Material Station being connected, i.e. as standalone S5 and then perform a reset of the printer settings in that state before reconnecting the Material Station.
Edited by Dim3nsioneerCan i still do this ..I dont think it will get past this screen? How can a firmware be released and its this buggy. I wish i never bought the machine. It is so expense and give nothing but headache 😞
There is an unbricking procedure. Contact your reseller for the S5 unbricking procedure. I know someone who bricked his S5 today with the upgrade and has already unbricked it with the procedure and is already good to go.
I will phone them tomorrow but i have no warranty as i bought the product on ebay and even thou it is brand new and first user - void warranty
yeah - it simply sucks ... Every firmware there are so much issues with it
did u fix it?
upgraded my S3 tonight.. and it seems bricked.. been an hour, tried rebooting, nothing
Same Problem here. UM S5 bricked after Update. No restart helped after It stuck in Ultimaker screen. Updated it over the air. If there is an unbrick procedure, please provide it here. In this Covid-19 Situation it is even more complicated to get fast help. I'm in a production and need fast help.
5000€ printer and such a bad update policy maked you think if a better china printer would be the better solution. Because you can up and downgrade your Firmware like you want.
Hello, thank you for all the comments here. I'm sure we'll be able to help all of you. A procedure exists that allows you to recover your printer when it stalls during the installation of new firmware, hopefully this takes some worries away. This is available both in and out of warranty.
I want to give also a positive feedback. Just upgraded my S5 R1 with AirManager from 5.8.1 to 6.1 from USB and it took about 10 minutes and was working fine without any problems.
And also upgraded the S3, now via internet, without problems. I have the feeling the upgrade was a little bit faster on the S3.
Hi, I want to recommend everyone who had an issue with updating the firmware to create a ticket via this link. Our support engineers are ready for you with instructions on how to recover your Ultimaker. Please make sure to specify in your ticket what printer you have; Ultimaker S3, Ultimaker S5 R1 (has a robot on the side), or Ultimaker S5 R2 (has a U on the side), with or without a material station/air manager or an Ultimaker S5 Pro Bundle.
We'll get back with you as soon as possible. If you have any questions about this, feel free to send me a DM. Hope you all have a great day, thank you for your time.
i put in a ticket, i hope you all have a fast way to let us all know, my printer runs non stop and now i am down..
i can report, the recovery procedure has worked, my S3 is back up and running
2 hours ago, davidbogle said:i put in a ticket, i hope you all have a fast way to let us all know, my printer runs non stop and now i am down..
That is good to hear, thank you for following that route. If I understand it correctly, your issues have been resolved and your printer is now successfully updated to 6.1
Again our apologies for the inconvenience and we're happy we've been able to help you on such a short notice. Have a great day!
2 hours ago, SandervG said:That is good to hear, thank you for following that route. If I understand it correctly, your issues have been resolved and your printer is now successfully updated to 6.1
Again our apologies for the inconvenience and we're happy we've been able to help you on such a short notice. Have a great day!
I need assistance too..I contacted my distributer here in the UK and they are asking me to pay to send my printer to them to flash via post for a problem caused by early release of Ultimaker firmware. I do not understand why i should burden the cost as it is not my fault (i did not cause this crash) so i hope there is a solution your link can provide me without having to send my printer? I need it operational for obvious reasons
Hi together 🙂
Am I right, that I can disable the Firewall in order to have the full local network functions?
Thanks a lot 🙂
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If it's still on this screen for more than 20 minutes, try to reboot it. Upgrading specially with a Material Station can sometimes take longer because it might also upgrade the firmware of the material station. What was the version you upgraded from?
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