SandervG

And I read the forums too

If I am not mistaken all printers used third party filament and they used pre-set profiles, no tweaking in Cura / or whatever slicer they used. Is your opinion about print quality in ABS from first hand? I am sure we will be able to help, but I would recommend to start a different thread for that

Looking at the picture I don't have the impression it is underextrusion, but that the bed maybe isn't leveled properly? If you look at the string of filament that is being pushed out, that is hanging on a thread, the extrusion seems fine. I assume you cancelled the print? Try leveling the bed, and try to level it a bit higher as you did now.

...

We know, and it is on our radar. But we have to prioritize and make sure something works smooth before expanding the process and it all comes tumbling down..

and now.. The https://www.ultimaker.com/blogs/news/2014/08/06/painting-3d-models

oohhhh Burn!.. Wait.. what? that wasn't funny!

Ik weet niet precies wie er bedoeld wordt met 'hoofd' engineer, maar als dat de jongeman is van de vorige editie was het 1 van de mannen van ons 'repair-centre'. En of hij er bij is, weet ik niet. Ik zal het eens vragen. (Hij heeft ook een naam, als we het over diezelfde hebben is het Dirk.) Sowieso een aantal dames van de technical support. Het is helaas niet mogelijk momenteel om orders te plaatsen die we dan mee kunnen nemen. Vanwege werkzaamheden aan het systeem kunnen we helaas geen uitzonderingen maken van het normale logistieke proces.

I would say my rate is also around 80/90%. Just as with Robert, sometimes I test materials or challenge myself to very tricky prints. In that case I kinda try out a profile or some settings and sometimes I learn I could have better used different settings instead and I try again.

nooo it is entirely different.. Initially it got me confused as well, but it is just (no offence Make!!!!!) not-so-clever designed. It is just an overview of what the kind of badges they have used to describe all the printers. They are not about Ultimaker..

Lol, I knew someone would say that hmmmm what have you made... glow in the dark? a light shade? a bat-signal? What is ittttt :blink:

Very well?? WE WON!!!! :-P :mrgreen: :grin: :lol: Out of 26 popular printers the Ultimaker 2 was acknowledged as the best Printer available!! You guys all have the best printer available!! Congratulations!

... Did anyone visit the website of http://makezine.com/ recently..? :cool: :grin:

Thanks for the feedback, this is also great information for us and I pass this on to my colleagues.

Hi Dylan, Thank you for your feedback, it is much appreciated and we need it to improve our methods. From my personal experience I have learned that making a statement that orders are being delayed without a definitive ETA, will not change the workload for our team. If anything, it may make it worse because users will want to know when their order will arrive. For that reason we have chosen to add the lead time to the product description, and if I am not mistaken we managed to ship out the Ultimakers to all who ordered it during the normal shipping time, and those who ordered it with the new lead time well.. hopefully they will have some more patience. Of course, there were a few exceptions and we are working hard to find a workable solutions for them. With that notification we hope to have set the right expectation and put our effort in answering to our users. Today, I have several job interviews because at the same time we know we need to expand to maintain our normal level of support. Maybe not all choices work out exactly as we planned, but hopefully this will create some insight in why we handled it like this. Thanks again and if you have any questions I would be more then happy to answer them.

.. tell me about it. Thanks! Could you also be bothered to summarize this post in French, or at least mention it?

ouch, sorry to hear that Skint! Lets hope it opens up some new doors for you, exciting times up ahead so there should be plenty Have you made any plans or are you going to take a deep breath and figure out what your ultimate goal is?

Hi alescorsato, Thank you for your post. I am sorry to hear about the level of frustration you are experiencing. I just came across your post and I spoke to Simone and she will get back with you today in regard of your questions. Lets focus on a solution for you in the shortest period of time. I just spoke to Simone and tomorrow we are going to look into your status when the shipping department is available again. Most likely we will be able to ship out your Ultimaker again tomorrow and we will be able to solve this for you. We are working very hard to get back with everyone in a reasonable period of time, but due to a recent chain of events (*) our support team is suffering from a very high workload. (*) There were some problems with delivery times by our supplier that created a big workload for our team. (Awesome picture by the way, I saw the trailer of the minion movie today, promises a lot of fun!!)

Hi Tottenham, Thank you for your post. I am a little bit late to the party because it seems to be resolved already, and I hope it works out for you well through Makershed. As an alternative, for any future readers, Dynamism & iMakr are also official resellers in the US. About the stock, we recently came to learn that due to an unforeseen problem with a supplier we were caught by surprise and were forced to push back the lead time a few weeks. As you understand none of us was happy about it because there is nothing we rather do then shipping out Ultimakers into the world. We were not the only one caught by surprise.. so were you. And besides you, plenty of other Ultimaker users as well. As you can imagine this resulted in quite a big workload for our support team answering to everyone and looking for solutions. In your case, I am happy you found a solution with MakerShed and you remain to be a valuable member of our community. I hope from now on your experience will be much smoother and if you have any questions please feel free to return to these forums. Also if you want to share what you have made with your Ultimaker Thank you for your time, I hope you have a great day!

Hi Nacere, Thank you for your post. I just now saw your post on the forums, my apologies that you have not received a reply before. I was also present at the 3D printshow in Paris, perhaps we even spoke? Please allow me to explain some of the recent chain of events which result in your discomforting experience. Leaving the office for Paris was in the middle of the most hectic month of the year, where we attend and participate in 6 international events. While we do our best to both represent Ultimaker well and leave our best and capable colleagues at home at the HQ to answer all of your questions it is inevitable that during this period of time the workload becomes really high. We do our best to get back with everyone asap, there is still a backlog but we are getting back on our feet. Around a week ago we came to the realization that there was a problem with one of the suppliers which led to a shortage in our stock. This was unforeseen and caught us by surprise. As you may understand, this led to a delay in our shipping schedule and among yourself several customers express their discontent, which I can totally understand. While we were in the middle of recovering from the busiest period of the year this created again a very big workload on my colleagues from support. I hope you do not take our 'slower response-time then usual' as a sign of disinterest or how we like to do business but as a result by some unforeseen supplier-issues. You shouldn't be surprised if you get a reply during the evening hours because we frequently work late trying to get back with everyone. I hope you can appreciate these extra efforts we put in trying to be there for you. In your case, I see you eventually received a reply 3 days after your initial email, in which my colleague explains that due to the time of ordering your order was not affected by these stock-problems. In fact, I see your order was already delivered Tuesday, 2 days ago. Only a couple of days after your initial ticket. Thank you for your time and patience, it is highly appreciated.

Als het goed is wel, maar we zoeken nog naar de beste manier om behalve het een sfeer-impressie het ook een documentatie te maken van het interactieve gedeelte. En leuk om te kijken Dus als je goede input hebt hoor ik het graag, maar opnames zijn er sowieso.

Maar Titus, het doel is niet om mensen van uitgeboorde nozzles te voorzien, maar om te leren hoe je een nozzle uit moet boren. We zouden ook iedereen een Nozzle op kunnen sturen, maar het punt is juist dat mensen er bij zijn en bijdragen aan de ulti-evening Dus.. hopelijk kom je ook !

I agree. It is a very important point in the 'customers' experience and both as the customer support department, and as a company as a whole, we do our best to speed up this proces while maintaining the structure to avoid mistakes or chaos. That is why this is on our radar as something that needs to be improved (over time).. But this has to go along side with other developments and that is why it can't happen overnight.

Another reason why the refund policy is taking this period of time is because just as Dimensioneer mentions, we are a fast growing company. I don't know if you ever worked in a successful startup, but that basically means every department works at 150% capacity. It is not an excuse, I mean.. thank god we are successful. But it does mean that we have to work very hard to not get behind on things and we kinda have to look back and forward at the same time. (Not getting back but at the same time preparing for growth, etc.) We understand that it is not ideal but for our financial department it was crucial to have a few structured benchmarks to keep things organized and workable. At the same time we are working in creating a better and faster policy, but for now this is it. Working with multiple parties is also a part of the frequency in the current schedule. If we would process every refund or payment the minute they were initiated nothing would be done at the end of the day..

Nice pic's! That zombie hunter is always a great print, I love that model. Where did you get that thermo-sensible filament from? It looks great.