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SandervG

Team Ultimaker & Admin
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Posts posted by SandervG

  1. Dag Joost,

     

    bedankt voor je bericht. Is dit een nieuwe Ultimaker 3 Extended, die je voor het eerst aan wilt zetten of heeft deze het voorheen wel gedaan?

     

    Misschien moet je de switch bay eerst eens kalibreren als je dat nog niet gedaan hebt. De rechter print core kan dan via een hendel omhoog en omlaag afgesteld worden. 

    Het is ook aan te raden eerst handmatig je build plate af te stellen, zodat deze redelijk vlak staat. En als laatste is het belangrijk dat beide print cores helemaal schoon zijn, en dat er geen afgekoelde stukjes plastic onder uit steken. 

     

    Succes!

  2. Volgens mij kun je wel de nozzles verwisselen van een print core, dat is juist wat ze aanbieden. Maar de print core die je gebruikt staat nog ingesteld als een 0.4. Enkel de nozzle verwisselen veranderd niets aan de programmering. 

     

    Volgens mij bestaan er wel instructies om dit aan te passen. Je zou het in het engels eens aan gebruiker GR5 kunnen vragen, die heeft veel ervaring met hard cores. 

  3. Hallo! 

    @rien1959, goed bezig om door een aantal Nederlandse posts te gaan 😉

    @atmoz, het is al een iets oudere post dus ik weet niet of je de reacties nog zult lezen, maar laten we eens zien hoever we komen. 

     

    Als je ooit nog eens voor zo'n melding wilt zoeken, dan kan het zeker helpen deze te vertalen in het Engels. Dat is een beetje de voertaal op dit forum, en van Ultimaker. Je zal zien dat je dan wel verschillende topics tegen komt. De meeste mensen van Ultimaker kijken ook voornamelijk op de Engelse pagina's.

     

    Wat uiteindelijk de oorzaak is is een communicatie-fout tussen het linux-systeem en de stepper-motors, waardoor de printer denkt buiten het volume te moeten printen. Dit kan nu eenmaal niet, en om schade te voorkomen wordt de print gestopt. Omdat de printer dan eigenlijk zijn positie kwijt is, kan deze ook niet herstart worden. 

     

    Dit was sowieso al een heel zeldzame foutmelding, en de kans dat je deze ooit zou zien is een tijdje terug nog verder terug gebracht. Je kan er niet zoveel aan doen om dit te voorkomen. Als het vaak voorkomt, zou je misschien kunnen overwegen electronica te vervangen, want dan is daar misschien iets mis. Hopelijk helpt dit!

  4. Thank you for sharing your message and wild assumptions. If you want to get in touch with us you can do so via our community, Github or our ticket support system. If you decide to go for any of these routes, I would like to ask you to pay attention to your tone of voice when you're asking for help from people who have no obligation to help you. We are willing to help though, all users of Cura, regardless if you have an Ultimaker or not. Asking nicely helps. We're all just people. 

    • Like 2
  5. 2 hours ago, RudydG said:

    Great printer made better again! For me this is still the best Ultimaker in the pack.

     

     

    It is a really, really great printer. So are the S-line printers, but the simplicity and effectiveness of the Ultimaker 2+ (Connect) are difficult to beat. Will you be considering trying out the Ultimaker 2+ Connect? 

  6. 20 minutes ago, 2go said:

    Looks great. I wonder, does this mean that regular Ultimaker 2+ is now discontinued?

     

    Thanks! We're very excited too. Not yet as of right now. It does fill a space previously owned by the Ultimaker 2+. This means that at some point in the probably not so distant future, the Ultimaker 2+ will be discontinued. But spare parts will continue to stay available, for a few years after the discontinuation. Hope this helps! 

  7. Hi @bsAHead, thank you for sharing your message with us. We are always looking forward to hear from our customers. Obviously, we prefer raving testimonials but even when you aren't satisfied it creates an opportunity for us to do a better job and perhaps we can even help you out and turn your experience with Ultimaker in a more positive one. 

     

    I only moved your comment to the 3D printer section, where I think it is more relevant. The feedback part is more aimed at the website. 

     

    Your reseller was correct, we did identify a batch of collets that did not meet our specifications. As soon as we found out, we informed out network and necessary steps were taken. We're very sorry that these also impacted your experience with your Ultimaker S3. 'Luckily', this is a very easily traceable issue and just as easily fixed with new collets. 

     

    After receiving the correct collets, how has your experience been? Of course it would have been better when you had no issues to begin with, but I can imagine it is also good to know that when you do have an issue you can count on Ultimaker and our support network to quickly help you out and get you back to 3D printing. The service you are receiving is also part of the reliable experience with Ultimaker. You are not left in the dark. 

     

    Please let us know how your experience unfolds, and if there is anything we can help with. Have a great day,

     

  8. After a successful BETA period we are ready to launch Ultimaker Cura 4.8. With support for the Ultimaker 2+ Connect that we launched today. Download it right now to experience several new features that allow you to work faster than ever. 

     

    Check this video for a quick run down of Ultimaker Cura 4.8:

     

     

    New features

     

    Arrange models feature improvement. An improved arrange models feature allows you to quickly organize all your CAD models on your build plate. Previously the automated orientation of multiple parts did not always utilize the full build plate area and it required manual placement. With this new feature parts are automatically positioned more efficiently, using the full available space of the build plate. This is particularly useful for small batch production.

    Note: This feature was developed with the power of the open source community. In particularly a big thank you to Prusa Research, which developed the open source library used to create this improvement. 

     

    Color object below build plate. Sometimes you need to drop a model below the surface of your build plate, in Ultimaker Cura. From Ultimaker Cura 4.8 onwards, parts that are sunk below the build plate and will therefor be cut off, will be shown in a different color. 

     

    Load project file improvement. When loading a project file, you can select which printer type you want to open with. This will significantly improve your user experience when working with multiple files and multiple printers. 

     

    Besides this new features, we also fixed several bugs.

    • Measurement units. Previously, when changing percentages, the wrong axis would be scaled. This is fixed. 
    • Artefact in curves. We fixed an issue that left tiny artefacts in certain curves, causing the print head to slow down. Surfaces are now smoother. 
       

    Excited to give Ultimaker Cura 4.8 a try? 
    Download it here.

     

    Feedback?
    As always, we are eager to hear from you! Only together we can make things better. Please let us know what you think right below in the comments! Looking forward hearing from you, thank you for your time! 

    • Like 5
  9. Hi, thank you for your message. There was a reasonable period until which glass plates were available for compensation. That period has ended and we are no longer distributing free glass plates. I will leave the topic open in case there is a continuous need for a discussion, but do so knowing that free glass plates are no longer distributed. Thank you, 

  10. Today we are launching a new and improved printer; the Ultimaker 2+ Connect. Following in the gigantic footsteps of the workhorse that is the Ultimaker 2+, the Ultimaker 2+ Connect has quite a legacy to live up to. Ultimaker Cura data tells us that since 2015, over 6 million prints have been prepared for the Ultimaker 2+. So where do we start to improve such a renowned printer?

     

    • Network connectivity. As the name suggests, and technology of this day and age demands, you can now create a connection via Wi-Fi or Ethernet. Sending print jobs to the Ultimaker 2+ Connect via the Digital Factory is a breeze. 
    • Next-gen components. A stiffer buildplate will ensure that your print will run reliably overnight or throughout the weekend. 
    • Touchscreen. The Ultimaker 2+ Connect comes with a 2.4” color touchscreen. 
    • Wide material choice. With 9 Ultimaker materials to choose from and unlimited third-party materials to use via our open filament system, you can always find the right material properties for your application. Third party material profiles will become available in the near future. 

     

    EH3B6834.thumb.jpg.4cfc810d2c156bd005e0e112e93b3de3.jpg

     

    A digital workflow

     

    With the Ultimaker 2+ Connect you can leverage the full power of Ultimaker’s digital workflow. You’ll be able to enjoy the benefits of: 

     

    • The digital factory. Share access to the Ultimaker 2+ Connect with your co-workers to increase uptime and productivity. Then monitor the progress remotely to know when it’s done. 
    • Ultimaker Marketplace. Customize and enhance your slicing experience with plugins from the Ultimaker Marketplace, like CAD integrations. 
    • Ultimaker Academy. By registering your Ultimaker 2+ Connect, you will receive free access to the onboarding course hosted in the Ultimaker Academy. (The same applies for the Ultimaker S3, S5 and the Pro Bundle). 

     

    High uptime. Low maintenance.

     

    With its updated and clean design, keeping your machine in tip-top shape will only take you 20 minutes a month with preventative maintenance. No tools required. 

     

    Upgrade your experience

     

    Nozzles. The Ultimaker 2+ Connect uses the same swappable nozzles, just as the Ultimaker 2+ did. This means you can swap a nozzle in a mere minute. Different sizes are available: 0.25mm for detailed prints, 0.4 and 0.6mm for regular prints and 0.8mm for fast drafts. 

    The fact that the Ultimaker 2+ Connect is using nozzles instead of print cores, also means that it does not have active leveling. The build volume combined with the stiffer build plate allow this, without sacrificing reliability. 

     

    Air manager. Designed to simply and effectively increase user safety, the Air manager removes up to 95% UFPs and shield users from hot and moving components inside the printer. The Ultimaker 2+ Connect Air Manager includes a single-speed fan to efficiently pull air through a large EPA filter. This gives you the flexibility to safely install multiple printers in one locations. 
     
    The Ultimaker 2+ Connect Air Manager also fully covers the Ultimaker 2+ Connect’s build chamber with a front enclosure for a more stable printing environment, preventing anyone from touching hot and moving components and a draft entering the build space. 

     

     

    Are you interested to learn more about the Ultimaker 2+ Connect? Feel free to ask us below! 

    You can also read more about it here: See the Ultimaker 2+ Connect

    • Like 1
  11. Hello, I have removed the file from your comment because first of all it seemed to be broken, and secondly; we rather not have these documents camping around here on the forums. They can become outdated and people could try to fix their firmware with old instructions, making their situation perhaps even worse. Updated instructions are never hard to come by if you ask the official source, and would eliminate the risk of outdated information quite significantly if not entirely. 

  12. Hello, sorry to hear about that. Obviously this should have been identified earlier before it is shipped to a customer, but don't worry. The resolution is not complicated. I will send you a DM with the instructions and a file that you can load on the USB, load it, and it should recognise itself as the UMS5 that it is 🙂

    • Like 1
  13. 27 minutes ago, NBull said:

    Hi Sander
    Will you contact me as well, I never received the compensation plate either.

     

    Hi, it is possible you (and maybe others) didn't 'receive' the compensation, because the point I was trying to make earlier was that not everyone is automatically entitled to receiving it. It depends on the timing and conditions of when you purchased your Ultimaker S5. If you can let me know in a DM when and where you bought your Ultimaker S5, I can check some things for you. Thanks, 

  14. Today marks the day that the Early access ended and Ultimaker Essentials became open for general access. If you are unfamiliar; Ultimaker Essentials is a package tailored for businesses that enable you to scale your 3D printing solution across your organisation, delivering enterprise-grade stability and control. 

     

    This is quite a big and important milestone for Ultimaker. It is the first time that we launch such a software package and offer the stability and security organisations and their IT departments need. So, what will you be able to expect from Ultimaker Essentials? Following the Early access period we want to kick off launch with some new features: 

     

    Better organisation and user access management. Via the organisation management page in Ultimaker Digital Factory, Ultimaker Essentials enables admins to invite users, give them admin rights, or remove 3D printing access entirely. That way you can control who has access to the 3D printers digitally. 

     

    Firmware firewall. Security is of the utmost importance. A firmware firewall increases your 3D printer's security by allowing only cloud traffic from Ultimaker Digital Factory and blocking uncontrolled access via the local network. This reduces the chance of malicious activity. (this feature is coming soon!)

     

    New verified plugins. Ultimaker Essentials subscribers will enjoy a range of verified plugins for Ultimaker Cura, including the new Teton Simulation Smart Slice.

     

    Service and learning levels. Choose between Light, Standard, and Advanced levels of service and learning to customize Ultimaker Essentials to your business' needs. Access more advanced e-learning courses and increase your support coverage to ramp-up 3D printing adoption and reduce business disruptions.

     

    image.thumb.png.570e72235429855164c0fd964e17e17e.png

     

    But that is not all. Ultimaker Essentials is packed with value. What else is in there? It consists of the following platforms and special access:

     

    Ultimaker Cura Enterprise. Ultimaker Cura Enterprise makes software distribution and management easy. Designed to meet your IT department's expectations, distribute a tested, stable, and more secure slicing application to anywhere employees need to work – with reduced risk to your infrastructure. Ultimaker Cura Enterprise will follow a lower update frequency. 

     

    Ultimaker Digital Factory. The Ultimaker Digital Factory provides powerful cloud-based tools for easy remote management of Ultimaker 3D printers, teams, and software. Now you can deliver a scalable 3D printing workflow that drives innovation across your network.

     

    Ultimaker Marketplace. Empower users to 3D print the way they want through a controlled version of Ultimaker Marketplace. Only verified plugins and third-party material profiles are allowed. And this maintains a higher level of security and stability of your IT infrastructure. Plus, gain access to Ultimaker Essentials-only plugins such as Teton Simulation's Smart Slice

     

    Ultimaker 3D Printing Academy.  No matter the size of your team, upskill application engineers, 3D printer operators, and IT admins with expert e-learning to achieve your team's success potential. Access our full Ultimaker 3D Printing Academy course library of Associate and Professional* knowledge – with certification exams for each role.

     

    Support. Get direct support during business hours for software queries or browse a comprehensive knowledge base

     

    Ultimaker Essentials packages start at €250 ($300) per year (excluding taxes) per organisational unit. Want to learn more? Visit the Ultimaker Essentials page on our website or subscribe today.

    • Like 1
  15. 20 hours ago, Jman15x said:

    That's annoying. Sounds like I am out of luck then. The replacement plates are $35 plus shipping so I could just buy another one but its more the principle of the matter that bothers me. 

     

    I understand. Obviously we can't extend such a compensation or offer indefinitely and at some point it ends. Wherever that line is, it is always unfortunate for those just on the other side of it. I'll send you a DM to follow up. 

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