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Ultimaker S5 disconnects from Cura Connect frequently

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Posted · Ultimaker S5 disconnects from Cura Connect frequently

Hello,

 

I have 3 S5 printers, and have connected all of them to the Cura Connect feature, with the app downloaded on my phone, with notifications enabled etc. etc.

 

This is very useful for me, as I've had cases when the printer had some sensor error and it aborted the print, sending me a notification to fix the issue.

 

However, the printers keep disconnecting. They are connected via WiFi, if that matters.

 

Do you guys have any idea as to why this keeps happening, and what I can do to make it stop?

 

When this happens, I need to switch the printers off and on again, and then run the connection setup again, which is mildly frustrating.

 

Thanks!

Cosmin

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Posted · Ultimaker S5 disconnects from Cura Connect frequently

Hi, i have the same issue, i'm waiting an answer also .

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Posted · Ultimaker S5 disconnects from Cura Connect frequently

If you have the possibility to use the ethernet connection, then do it. For whatever reason the wifi connection is not as stable as it should, but with the wired ethernet it works fine and stable.

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Posted · Ultimaker S5 disconnects from Cura Connect frequently

Hi,

 

I'm one of the developers involved in Connect. As @Smithy indicates, ethernet will always be more stable than wifi. However we're still interested in finding potential problems that are unrelated to wireless technology. Maybe you could share the logs of your printer with us (in a private message if desired)? You can find the option to dump logs to USB in the printer's settings menu.

Also, which firmware version are you running?

 

Thanks!

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