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Hallo, Heb je deze instructies gelezen? https://support.ultimaker.com/hc/en-us/articles/360011587199 Wanneer je van 4.3.3 naar 5.2.16 wilt, dan moet je dat via een 'stepping stone' versie doen, omdat er bij 5.2.16 wat essentiele veranderingen zijn doorgevoerd. Ik weet niet welke recovery image je hebt geprobeerd te gebruiken, maar ik zal je de juiste bestanden via een DM toesturen.

Hello, I have removed the file from your comment because first of all it seemed to be broken, and secondly; we rather not have these documents camping around here on the forums. They can become outdated and people could try to fix their firmware with old instructions, making their situation perhaps even worse. Updated instructions are never hard to come by if you ask the official source, and would eliminate the risk of outdated information quite significantly if not entirely.

Hello, sorry to hear about that. Obviously this should have been identified earlier before it is shipped to a customer, but don't worry. The resolution is not complicated. I will send you a DM with the instructions and a file that you can load on the USB, load it, and it should recognise itself as the UMS5 that it is 🙂

I don't know what any of this means 😉 Perhaps @ahoeben does?

Hi @JohnInOttawa, thank you for your message and apologies for my slow response. We will still provide spare parts for a few years after sales stopped, so you shouldn't worry yet. But when that ends this might be an option, we're looking into it. Thanks for bringing it up!

Hi, it is possible you (and maybe others) didn't 'receive' the compensation, because the point I was trying to make earlier was that not everyone is automatically entitled to receiving it. It depends on the timing and conditions of when you purchased your Ultimaker S5. If you can let me know in a DM when and where you bought your Ultimaker S5, I can check some things for you. Thanks,

Today marks the day that the Early access ended and Ultimaker Essentials became open for general access. If you are unfamiliar; Ultimaker Essentials is a package tailored for businesses that enable you to scale your 3D printing solution across your organisation, delivering enterprise-grade stability and control. This is quite a big and important milestone for Ultimaker. It is the first time that we launch such a software package and offer the stability and security organisations and their IT departments need. So, what will you be able to expect from Ultimaker Essentials? Following the Early access period we want to kick off launch with some new features: Better organisation and user access management. Via the organisation management page in Ultimaker Digital Factory, Ultimaker Essentials enables admins to invite users, give them admin rights, or remove 3D printing access entirely. That way you can control who has access to the 3D printers digitally. Firmware firewall. Security is of the utmost importance. A firmware firewall increases your 3D printer's security by allowing only cloud traffic from Ultimaker Digital Factory and blocking uncontrolled access via the local network. This reduces the chance of malicious activity. (this feature is coming soon!) New verified plugins. Ultimaker Essentials subscribers will enjoy a range of verified plugins for Ultimaker Cura, including the new Teton Simulation Smart Slice. Service and learning levels. Choose between Light, Standard, and Advanced levels of service and learning to customize Ultimaker Essentials to your business' needs. Access more advanced e-learning courses and increase your support coverage to ramp-up 3D printing adoption and reduce business disruptions. But that is not all. Ultimaker Essentials is packed with value. What else is in there? It consists of the following platforms and special access: Ultimaker Cura Enterprise Ultimaker Digital Factory Ultimaker Marketplace Ultimaker 3D printing Academy Support Ultimaker Cura Enterprise. Ultimaker Cura Enterprise makes software distribution and management easy. Designed to meet your IT department's expectations, distribute a tested, stable, and more secure slicing application to anywhere employees need to work – with reduced risk to your infrastructure. Ultimaker Cura Enterprise will follow a lower update frequency. Ultimaker Digital Factory. The Ultimaker Digital Factory provides powerful cloud-based tools for easy remote management of Ultimaker 3D printers, teams, and software. Now you can deliver a scalable 3D printing workflow that drives innovation across your network. Ultimaker Marketplace. Empower users to 3D print the way they want through a controlled version of Ultimaker Marketplace. Only verified plugins and third-party material profiles are allowed. And this maintains a higher level of security and stability of your IT infrastructure. Plus, gain access to Ultimaker Essentials-only plugins such as Teton Simulation's Smart Slice Ultimaker 3D Printing Academy.  No matter the size of your team, upskill application engineers, 3D printer operators, and IT admins with expert e-learning to achieve your team's success potential. Access our full Ultimaker 3D Printing Academy course library of Associate and Professional* knowledge – with certification exams for each role. Support. Get direct support during business hours for software queries or browse a comprehensive knowledge base Ultimaker Essentials packages start at €250 ($300) per year (excluding taxes) per organisational unit. Want to learn more? Visit the Ultimaker Essentials page on our website or subscribe today.

But do they have such a helpful community though? 😉

Yes, if you are in the UK I would recommend to get in touch with 3DGBIRE. If they don't have them laying around, they should be able to order them from us. Good luck.

As clearly explained in the responses, it does not seem to be Cura's fault but rather the firmware. Therefor I have corrected the title claiming it was Cura's fault, which can be considered false and (probably unintentionally) misleading.

I understand. Obviously we can't extend such a compensation or offer indefinitely and at some point it ends. Wherever that line is, it is always unfortunate for those just on the other side of it. I'll send you a DM to follow up.

wow, happy that you managed to get it to install. I will share this experience with the development team. Without logs or data there is only a limited amount of things we can do, but it is still good to share. Our apologies for the inconvenience. By the way, what was the final conclusion.. did you get an R1 or R2?

Thank you for your response. I guess we're saying the same. Perhaps my framework of drawing the line between R1 and R2 left some room for R1 machines sold later, which would still qualify for a sale without a misconception of receiving an aluminum build plate. Which seems to be correct, since you mention in your first post you just stumbled upon this topic. Please let me know if I am seeing this wrong and we can obviously look towards a resolution. Have a great day,

Well, joke or not it is the most obvious differentiator. If you have a robot it is R1, if it has a U it is R2.

That is not entirely correct I think. It mostly depends on if you buy an Ultimaker S5 R1 or R2, which was released early this year. The rational is that we wanted to compensate our users who bought an Ultimaker S5 with the promise of the aluminum bed. Obviously, as soon as it became painfully clear we weren't going to be able to realise that we removed it from all marketing assets. So everyone has an accurate understanding of what it is they are buying. When we Ultimaker S5 R2 was released, some time passed where it was stripped from all marketing assets so we felt the compensation was no longer necessary, because people weren't buying it anymore with the idea of getting an aluminum buildplate. The Ultimaker S5 R2 can be most easily recognised by the U on the side, instead of the Ulti-bot.

ah, I thought it was about the overhangs. Not sure I even read the title, lol. Is it always at the same location? In that case I would check if the Z rod is not dirty or if there is anything that prevents a smooth motion.

It is quite unique that it fell down completely. I recommend you get in touch with your reseller. It looks like the slider blocks that usually hold the axles came loose and lost grip. This can happen when the inside of the chamber collects too much heat, or when they have a production/material error and they break. If the latter even happens, it is usually only one. So all 4 breaking is quite unique. Unless you enclosed the entire frame, in that case I recommend you to be careful and be cautious of the internal temperature. Anyway, a reseller should be able to provide you with new slider blocks and instructions on how to install them.

Thank you for sending those over! Let's not loose our sanity and look at each individually. Besides Jman15x there are also other users who have issues, but luckily there are plenty more users who have 0 issues and couldn't be happier. I rather focus on that, and help you join that side as soon as possible! 🙂

Hi @Jman15x, Thank you for your message and putting the effort to collect all error messages and the links to the articles. I'm sorry to hear about the difficulties you are having with your Ultimaker S5 Pro Bundle. When updating to a new firmware version triggers more error messages, it is not necessarily that the firmware is faulty. Sometimes error detection becomes more refined, which detects 'errors' that previously went undetected. Not to say that it renders your product immediately as broken, but it should help to pinpoint which areas might be performing sub-optimal. If this would ever happen again, I would like to ask if you can also share your log files with us so we can have a look. Do they freeze, or perhaps not display accurately what it is that is actually happening on the background? We have done some improvements in making information more transparant, and we can probably improve upon it some more. But it is important to realise that sometimes a process may take longer than you expect, but it is not frozen. It is quite a list of error messages that you are receiving, and I would agree with you that that is not healthy. I hope and trust that when the support channel assisted you, that these parts should play a major role in resolving most of these error messages. Obviously it is not normal for a 2 months old device, and while we do thorough quality control it is possible that a part included in your device didn't work as it should. Like the capacitive sensor board. Please let us know when you have received them if your errors have indeed gone away, or if you need further assistance. That makes absolute sense, and I would feel the same as you. Hopefully your issues will be resolved soon and you can continue you 3D printing journey knowing that if anything ever happens, you can count on Ultimaker and our support systems to help you out and get you up and running.

Hi @AHG, thank you for your message. Does it need to be printed vertically, or could they also be placed flat on the build plate? That would make things a lot easier! In its current shape, on the bottom of the disc you are dealing with an overhang and heat/cooling issues. The heat that is radiating from the build plate is keeping the filament from solidifying, and so are the layers that are printed on top of it with a hot nozzle before the previous layer has had a time to cool down. Have you tried printing a few discs at the same time with some decent space in between so the head travels around a little bit and they have time to cool? I would also try to print them with the bed at a lower temperature, or perhaps even turned off entirely (but then you probably need to use a line of blue tape to ensure the adhesion). But again, printing them flat would be much, much easier.

Hi @VerveDesign, thank you for your message. We would need to see your log files to determine what is causing this bug. Obviously this is not intended behaviour. I would like to ask if you can share your log files with our product experts via this link: https://support.ultimaker.com/hc/en-us/requests/new You can get the log files via Settings > Maintenance > Diagnostics > Save log files to USB. I have informed our experts and they are waiting for your files. Thanks again and our apologies for the inconvenience of this rocky start!

Are your printers hosting a larger group of printers, or is it a single unit? Are you on the latest firmware version? I believe a version of 3 ago we made quite an improvement towards better connectivity.

Thank you for your time and patience. Sometimes it hangs at that point. If it is obvious it got stuck you can restart (but don't get too impatient). Let us know how it goes when you have tried again tomorrow!

Yes, you can try to reboot your Ultimaker and try again.

Hi, not by default but it is possible to achieve. Some materials are easier to get air-tight then others. Post processing can help, or using the correct settings. For example, TPU is a good material to get air-tight. Printing slower usually contributes to getting a model air tight.