Jump to content
Ultimaker Community of 3D Printing Experts


Team Ultimaker & Admin
  • Content Count

  • Joined

  • Days Won


Posts posted by SandervG

  1. Hello, I'm glad someone linked to the support articles. They are a good resource to check first. I would indeed recommend using the adhesion sheets or something similar. There are upsides and downsides to an adhesion sheet, a downside being that the entire adhesion sheet is not easy to remove so you will have one side of your buildplate with the adhesion sheet. (Unless you have more than one glass plates). A friendly alternative, which is also mentioned in the support article is the adhesive from Magigoo: https://magigoo.com/products/magigoo-pp/ Magigoo has pretty good adhesives for 3D printing. 


    Not every glue is the same, so the same glue you have been using for PLA will not be sufficient for PP. PP warps much stronger than PLA does. Good luck!

    • Like 1
  2. Hello, if you are new to the Ultimaker ecosystem or the Ultimaker marketplace specifically let's take a minute and see what you will be able to find there that can be helpful to you. 


    The downloadable plugins and profiles offered by our contributors add a great deal of value to the 3D printing solutions we provide. Most of these contributions can be found in our Marketplace where you can add them to enrich your workflow. You need to be logged in with your Ultimaker account in order to do so. The marketplace contains of 2 sections;

    • Material profiles
    • Software plugins 


    Software Plug-ins. 
    There is a variety of software plugins available that you can chose from. Some are contributed to us by partners and others by dedicated users of our products. There is one thing that unites them all; they provide great value to your 3D printing workflow.

    The available plugins vary from Custom supports to SolidWorks integration and to a very useful Settings guide. Some regular contributors are @fieldOfView, @ghostkeeper, smartavionics and @thopiekar. Many thanks guys!


    You can find all the plugins here: https://marketplace.ultimaker.com/app/cura/plugins


    If you have any questions about how to use the marketplace, how to install a certain plugin, the amount of plugins or profiles visible for you or anything else related, please leave a comment below or create a new thread. We're happy to help! 


    The thread about the materials and profiles in the Ultimaker Marketplace can be found here

    • Like 1
  3. Ultimaker Personal is the software solution that's perfect for the individual user who wants to explore basic 3D printing capabilities – with remote printing via Ultimaker Digital Factory and Ultimaker 3D Printing Academy e-learning courses.


    You can freely use Ultimaker Cura and the Ultimaker Digital Factory and up to 5 free Library projects.


    Ready? You don't need to activate anything. You gain access to Ultimaker Personal by creating a free Ultimaker account, adding your printer to the Digital Factory and by not using 3D printing professionally you automatically use the Ultimaker Personal plan.


    Are you using Ultimaker 3D printing professionally? Consider upgrading to Ultimaker Essentials, Professional or Excellence

  4. Ultimaker Excellence: The complete package

    Ultimaker Excellence offers a complete, custom solution for enterprises. Benefit from all that Ultimaker Professional offers alongside additional features. These include an open platform with two-way cloud API access and federated single sign-on capabilities.


    We provide specialist support too. From advice on application development to business intelligence support, our skilled team is on hand. We guarantee no more than a six-hour response time. What’s more, support is available 24 hours a day, Monday to Friday. These services ensure you stay active, efficient, and productive.


    And if you’d like your workforce to learn the full capabilities of 3D printing, this plan unlocks full access to the Ultimaker 3D printing Academy.


    A subscription to Ultimaker Excellence provides you with:

    • Software that fuels innovation. Cultivate expertise with software that maximizes the power of 3D printing, aided by a Digital Library of tools and parts, full 3D printer overviews, seamless CAD integration, just as with Ultimaker Professional
    • A custom workflow for your business. Enjoy full flexibility to unlock the 3D printing solution that's perfect for your organization, with business-custom process such as federated single sign-on, and API to integrate Ultimaker Digital Factory into software tooling
    • Tailored, expert support. With dedicated expert hours, Ultimaker Excellence speeds up your adoption by enabling you to get the support you need, when you need it – whether it's advice on application development from application engineers, BI support for specific tooling for data engineers, or API integration support
    • Less waiting, more productivity. Access direct, 24-hour business day support from Ultimaker experts, with no more than a six-hour response time, ensuring you stay active, efficient, and productive


    Pricing for Ultimaker Excellence is customized based on an organization’s requirements. Get in touch to discuss your needs today.

    Curious to discover which plan fits your needs best? Compare plans here!

    Do you have any questions about Ultimaker Excellence? Feel free to ask them below! 

  5. Ultimaker Professional: Elevate your operation

    Take the next step with Ultimaker Professional, our advanced software package. Elevating your 3D printing capabilities, you enjoy all the benefits of Ultimaker Essentials, plus more. Extra features include the ability to open CAD files directly in Ultimaker Cura Enterprise (coming summer 2021) so you can skip conversion to STL.


    With Ultimaker Professional, use the Digital Library for sharing and unlimited storage. Building a company-wide Digital Library increases the number of available applications. In turn, that enables collaboration and innovation.


    Furthermore, you gain access to additional Ultimaker 3D printing e-learning courses with this package. That allows you to professionalize your 3D printing and scale-out. Our Professional courses give you in-depth knowledge to improve collaboration and foster innovation. And when you need help, our software support team is on hand within a 12-hour response time.



    A subscription to Ultimaker Professional enables you to:

    • Share, inspire, print. Cultivate a workforce of printing professionals with a common goal, sharing best practices and designs, and building a Digital Library of parts that your organization can use to continually increase the number of successful applications available your engineers and operators
    • Learn, collaborate, produce. Access to advanced courses in the Ultimaker 3D Printing Academy e-learning platform enables your organization to push innovation to its limits. With courses designed specifically for multiple roles and skill levels, you'll flexibly upskill your workforce from novices to 3D printing professionals
    • Get on with work – no workarounds. A seamless, connected workflow enables your engineers to work more efficiently than ever – manage and monitor Ultimaker 3D printers remotely, and save time by printing directly from the Digital Library
    • Make data-driven decisions. Reduce costs, meet goals, and react quickly to changes – all backed by the data that proves it. Templates for BI tooling, plus information on the business value of tools and parts within the Digital Library also give you full reporting oversight of your entire 3D printing operation
    • Stay safe with tools built for business. Ultimaker's full software platform offers you enterprise-grade security, support, and control via software that meets international regulations, organization-wide access management, access to Ultimaker Cura Enterprise, and direct support – enabling you to 3D print with peace of mind

    Ultimaker Professional is available for €500 ($600), €1,500 ($1,800), or €5,000 ($6,000) per organization, per year (excluding taxes). Pricing levels depend on the number of printers and users.

    Curious to discover which plan fits your business needs best? Compare plans here!

    Do you have any questions about Ultimaker Professional? Feel free to ask them below! 

  6. Ultimaker Essentials: Start 3D printing at work

    Ultimaker Essentials now comes included with every Ultimaker 3D printer and allows you to centrally manage 3D printing workflows. Designers and engineers can create parts when and where they are needed and spend less time fixing IT issues. Features include remote printer management, a firmware firewall, and verified plugins. Create up to five private projects in the Digital Library and store 20 files per project.

    Your company also benefits from Associate level e-learning courses and direct software support. Ultimaker Essentials gives you the tools to start 3D printing and accelerate innovation. At the same time, IT requirements are met.


    Do you already have an Ultimaker and you wish to use Ultimaker Essentials? You can redeem your license here.
    Curious to discover which plan fits your needs best? Compare plans here!


    Do you have any questions about Ultimaker Essentials? Feel free to ask them below! 

  7. On 4/29/2021 at 7:48 PM, Josesjunior said:

    I started the courses, but it says that I can't finish it.

    The interface shows that the each module is 100% but when in home, it shows that i am 2/3 modules.

    is there a problem or any secret that I'm not seeing?


    Hi @Josesjunior Thank you for your message. Let me check with a colleague. Are you using the same email address for the community as for the Academy, if we wanted to check your progress? Thanks,

  8. Hallo, bedankt voor je bericht. Software settings kunnen invloed hebben op de beschikbare ruimte die je hebt om je 3D print in te plaatsen. Als je bijvoorbeeld een prime tower activeert in Cura, welke in de rechts achter hoek geplaatst zal worden, dan kan dit niet overlappen met je print. Als je maximale bouwhoogte op 298mm uitkomt, dan heb je waarschijnlijk de functie Z Hop aanstaan. Als je 'Z Hop When Retracted' uitzet, zul je denk ik tot 300mm uit moeten komen. Succes! 

  9. On 4/13/2021 at 10:39 PM, Nicko_Airbus said:

     Did you get better results ? I have the same issues with Aquasys and my printer (ultimaker S5 Pro Bundle). I wonder what we should change to get better prints. 


    Any Feedback ? @willryan3 @SandervG


    Hi @Nicko_Airbus thank you for your message. Apologies for my late response. I was quite occupied with the organising and contributing during the Ultimaker Transformation Summit. Can you explain what issues you are experiencing, and can you elaborate a little bit more on how you use the material in combination with the material station?


    For example, do you dry it before it goes into the material station? It does a great job keeping it dry, but it might be more difficult in getting it dry if it contained too much moisture when you load it in the material station. 

  10. Hi Claus, thank you for your feedback. I found it quite inspiring, to learn about the vision, research and strategy that goed behind our products and their placement. 


    The essence of what Jurgen shared is captured on this page. Perhaps you like it more. 

    If anyone is interested to see Jurgen's presentation, you can still do so at the Ultimaker Transformation Summit!


    If you have any specific questions or enquiries please feel free to reach out to me! 

  11. 1 hour ago, wjbdesign said:

    @SandervG I found the problem it is not possible to use a  "." (period) in the company name so the registration name had to be used. 


    Excellent, thank you for discovering and letting us know. I will share this with my colleagues to remove that as a condition so it won't affect anyone else. Have a great evening!

  12. Hello!



    Thank you to everyone who attended the Ultimaker Transformation Summit! It was a huge success and we truly enjoyed talking to everyone who reached out to us via the live chat. Having this amazing experience open for only 4 days is way too short.. that is why we're extending the availability of our showroom! Did you miss it, or perhaps you want to rewatch another session or revisit an inspiring application you saw? You can still do that! 


    We won't be there in the live chat for now, but you can reach out to us via the community, social media or any of our forms at any moment! 


    Ready to visit our beautiful virtual showroom? Let's go!




    I hope you are having a wonderful day today. We certainly do, because we have some exciting news to share! 

    On April 20 to April 23 we will host our first virtual event called the Ultimaker Transformation Summit. During this event we would like to share how we are transforming 3D printing today, and tomorrow. We couldn't do this alone, only with the help from you, our customers and our ecosystem partners.





    We've build a beautiful, interactive showroom to walk around in, and we have prepared a conference filled to the top with relevant presentations. During these challenging times which has so many barriers that complicate having a personal connection, we are thrilled to announce that during this event the Ultimaker team will be available to you via Live chat. We can't wait to hear from you in person so please come by and say hi to us! 




    April 20

    On April 20 we will kick off the event with an opening session hosted by our CEO Jürgen van Hollen, supported by Miguel Calvo - CTO and Paul Heijmans - SVP Software. They will kick off the event with their vision and roadmap for our company, how third parties help to unlock the magic of our ecosystem and a guide through new product features that accelerate open innovation and collaboration. Getting excited yet? 


    April 21 - 23

    The following 3 days are each dedicated to a different part of the world.

    • April 21 – Europe, Middle East and Africa
    • April 22 – North and South America
    • April 23 – Asia Pacific.

    Each of these days will have a similar conference scheduled that has interesting topics for everyone involved with transforming the way they work via 3D printing. We have relevant sessions like;

    • Developing for the Ultimaker platform using APIs
    • Transform advanced use cases with Ultimaker ecosystem partners
    • The magic of materials to make functional parts happen
    • Unlock the magic of metal with the Ultimaker ecosystem
    • and much more...

    Our interactive showroom will be open during each of the days.


    Join our Transformation Summit and learn how you can make open innovation and collaboration happen with the Ultimaker ecosystem. 


    Curious to learn more? Visit our summit page

    Ready to register for free? Save your space now


    Do you have any questions? Please let me know below!


    You may have noticed I have been quite absent from the forums last couple of weeks. That is because I have played a significant role in developing this showroom and the virtual experience for you. I'm happy to share I will also be in the chat team, so if you are interested in talking to me or any of us, please sign up and come and say hi. I have no doubt you'll find it inspiring! 

  13. The beta version of Ultimaker Cura 4.9 is here. This release contains a bundle of bug fixes and feature improvements increasing software stability, and further simplifying and streamlining print preparation as you continuously strive for first-time right results.  


    What’s new? 


    The Z-seam is now clearly shown in Preview mode.  
    This ensures that you will know whether the seam will be sufficiently hidden in the end product. This will also indicate the starting point of the print.   





    Thanks to BasF0 for contributing to this feature.  


    “Line type” is now the default color scheme.  
    When entering the Preview mode, you don’t have to switch manually to line type. This will improve your user experience. 




    Weight estimation in decimals.  
    This provides a more detailed idea of the amount of material used – which is especially useful for smaller prints.   




    We added 18 printer definitions for third-party printers. This makes Ultimaker Cura more accessible to you the community users. 
    Bug fixes: 

    • “Connect top/bottom polygons” setting. We have fixed a bug in which this setting was unintentionally hidden when initial layer bottom layers are set to “concentric”.   
    • Ultimaker Cura not slicing. We have fixed a bug causing Ultmaker Cura not to slice a model if one sub-model of a group was below the build plate. 
    • Security patch - Fixed a security vulnerability on Windows permitting the openssl library used to launch other programs. Thanks to Xavier Danest for raising this bug. 


    For more information on new features, bug fixes check out our Github release page, the blog post can be found here


    Download the beta here


    And as always, we are really looking forward to your feedback! Let us know what you think in the comments below. Looking forward hearing from you! 

    Please note this version of Ultimaker Cura is in the beta phase and still under development. Be sure to use the latest stable release if you’re working on an important project.  


    • Like 5
  14. Hallo @tsnh, bedankt voor je berichten! De buis die eruit schoot heet de bowden tube, en het 'houdertje' die hem vast moet houden heet een 'collet'. De collet zou de bowden tube op zijn plek moeten houden door middel van 4 metalen randjes aan de binnenkant. Het kan zijn dat deze zijn verbogen, of soms ontbreken. In dat geval zal dit probleem voort blijven komen. Je kan de collet er even uithalen en aan de binnenkant zou je dan deze 4 metalen randjes moeten zien. Zo niet, zou je via je reseller vrij makkelijk een nieuwe kunnen krijgen. 


    Je kan niet eindeloos zonder consequenties stukjes van de bowden tube af kunnen snijden. Als deze te kort wordt, wordt de curve strakker waardoor er meer spanning op komt te staan, zeker wanneer de print kop naar de verste hoeken moet rijken. Dit kan voor problemen zorgen in je filament flow. Het is ook erg belangrijk dat je de onderkant haaks hebt afgesneden. Als deze niet haaks is, kan er ruimte ontstaan waar, wanneer je filament wat opwarmt en zachter wordt in je bowden tube, deze die ruimte op zoekt, afkoelt en dan vast komt te zitten. Dit is handmatig elke keer vrij makkelijk weer los te krijgen, maar het onderbreekt en waarschijnlijk verpest wel elke keer je print.


    Mocht je onzeker zijn over je bowden tube, deze is ook vrij makkelijk bij een reseller verkrijgbaar. 1x 2cm er af snijden is nog niet direct een probleem, maar ik zou niet aanraden het vaker te doen. Succes!

  15. 17 hours ago, itretail said:

    I am in the same situation now after updating today to 5.2.16,  print head cleaning no longer works, so my

    printer is now unusable. SandervG can you please send me recovery image also, i was in 4. XX not sure what

    i have only updated this printer twice in 5-6 years and both times it has ruined it. 


    Hi, of course! Please see this comment and follow the instructions! We'll get back with you shortly. 



  16. Hi,


    Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. It also allows you to get more out of your product and enjoy the benefits faster. That is why we have an onboarding course ready for:

    • Ultimaker S5 Pro Bundle,
    • Ultimaker S5,
    • Ultimaker S3
    • Ultimaker 2+ Connect. 


    They're ready for you on the Ultimaker Academy platform. You only need to register your product to gain access for free. 


    Ready? Register your product here in just 60 seconds.

    • Like 1
  • Create New...