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SandervG

Team Ultimaker & Admin
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Everything posted by SandervG

  1. Hello, We are keeping the virtual showroom open for a little bit longer! Not for our enjoyment, but yours! So ideally we would want you and your colleagues to visit it occasionally. Which raises the questions; What type of content or what unique event would make you visit it again? If you haven't visited our virtual showroom yet and this post made you curious? You can via this link.
  2. Hi @geert_2, thanks. Great questions! Unfortunately I don't know the answers by heart but I've shared them with our product experts and will let you know when I hear back.
  3. If a (defect) collet damages the bowden tube it would indeed be recommended to make sure the teeth of the new collet have a decent part of the bowden tube to grip into. Because cutting a bowden tube does create room for some other issues when done incorrectly, and since a new bowden tube is on its way to @broseph anyway, I would recommend to install the new tube when he gets it.
  4. I must admit, that is a pretty good picture of a collet! 🙂 But it's still quite difficult to say if it is good or not.. at least it seems like it has 4 blades. Do you have the flow sensor disabled? With the flow sensor enabled, I would suspect that you would get a notification on your machine before it started to grind. Did you also use the instructions here on how to clean and put the feeder back together?
  5. Ultimaker is turning 10 years old and that means it is story telling time! What better way to capture these stories as via the podcast series Talking Additive. Join host Matt Griffin and Ultimaker co-founder Siert Wijnia in conversation as they look back at Ultimaker’s foundation, and several stories of its early transformation. Together, they will explore 2010-2014, traveling through the evolution of the business from the Protobox and Ultimaker Original, to the major leaps forward with the Ultimaker 2 and Ultimaker 3. Curious what it was like in the early days, as a start-up? Listen to Episod
  6. If your bowden tube pops out, I think there is less resistance for the material to just go free out there in the free world where the tube disconnected, than there is to push through the nozzle. So it makes sense that if this happened, your nozzle stopped extruding. I don't think it makes sense to try again. Did you ever inspect the inside of the collet? Can you see 4 equally sized and angled small metal blades? If this has happened before, the filament that was sitting in your print core waiting to be extruded before the bowden tube popped out, might have been sitting there for s
  7. Hello, it is possible that the collet is the problem. Alternatively to ordering a new collet / tube, your reseller might have been able to ship you a new one if your collet is not working properly. It has 4 metal teeth on the inside which bite into the bowden tube and keep it in place, if they are bent or missing they have less grip and its possible they can't hold the bowden tube in place. When your collet is fine, but something else created so much force that it pushed your bowden tube out of the collet you could shorten the bowden tube because the area where the collets previou
  8. Hi @StevenD90s thank you for your message. Happy to hear the new firmware seems to have eliminated your woes. Let us know how it goes and keep up the good work!
  9. Hi @joel_peppa_pig, thank you for your comment and welcome to the community! If you are curious about the difference between our printers we have comparison sheets on our product pages. What separates Ultimaker from a lot of other brands is that we not only develop a printer, but also our own software (Ultimaker Cura) and the largest material portfolio out there. This consists of various Ultimaker materials, but even more materials from our ecosystem partners for which print profiles are developed so you can load the material, load the print profile and no further tweaking is required to
  10. Hi everyone, looks like you didn't get a reply from Ultimaker yet in this thread! Our apologies for the inconvenience. We have rolled out several firmware updates since the first post which addresses several of the issues mentioned so I trust most of them have been resolved by now (from earlier in the thread), if not - please let me know! I also see some comments regarding the use of Ultimaker PVA. I think it is pretty well known that PVA is a difficult material to print with, due to its sensitivity due to moisture. The Ultimaker Material station should help with that, but it is s
  11. Hi @Gero, great question! So great, we actually covered it in a support article 🙂 The article might be best summarised using the last paragraph: "Unless you require the specific chemical resistance of CPE, it is very likely that you would prefer to use PETG instead. You will benefit from improved printability, while retaining or exceeding the mechanical properties of the printed part." Make sure to read the article if you want to know more!
  12. Hi! We’re proud to announce that we’re adding PETG to our list of materials, along with the print profiles for optimal print results. PETG is not just any material, we think it has the capabilities and specifications to become the new go-to material. An honor that belonged to (Tough) PLA for a long time. Available in a variety of colors, including transparent, translucent and fluorescent, it’s perfectly suited for a wide range of applications, thanks it’s properties like good printablility, toughness, chemical resistance, wear resistance and temperature resistance.
  13. We’re happy to announce that firmware 6.4 is released today for our Ultimaker S-line 3D printers. With it comes increased reliability and compatibility with our newest Ultimaker material; PETG. Release notes: Increased reliability – Improved deprime parameters will reduce the chances of getting certain errors due to material movement for the S-line Pro Bundle, known as ER34, ER35 and ER80. PETG compatibility – This firmware contains the print profile and allows printing with our newest go-to material; PETG. Reboot button on fatal errors – It is now possible to
  14. Hi @axislab, thank you for your post. It is true. Your research is also correct, we started out with white slider blocks, but then replaced them by black ones. But we managed to get fix what was wrong with the first white ones, and now the latest slider blocks are white again 🙂
  15. Hi @Nicko_Airbus and @kevinmoore1337, thank you for your message. I would like to ask you to submit a ticket to us via our ticketing system, linking to this thread or describing the issue you have with PVA/filament breaking in your material station. We probably have a solution for you. Hope this helps, have a great day!
  16. Hello, I'm glad someone linked to the support articles. They are a good resource to check first. I would indeed recommend using the adhesion sheets or something similar. There are upsides and downsides to an adhesion sheet, a downside being that the entire adhesion sheet is not easy to remove so you will have one side of your buildplate with the adhesion sheet. (Unless you have more than one glass plates). A friendly alternative, which is also mentioned in the support article is the adhesive from Magigoo: https://magigoo.com/products/magigoo-pp/ Magigoo has pretty good adhesives for 3D printin
  17. Hello, if you are new to the Ultimaker ecosystem or the Ultimaker marketplace specifically let's take a minute and see what you will be able to find there that can be helpful to you. The downloadable plugins and profiles offered by our contributors add a great deal of value to the 3D printing solutions we provide. Most of these contributions can be found in our Marketplace where you can add them to enrich your workflow. You need to be logged in with your Ultimaker account in order to do so. The marketplace contains of 2 sections; Material profiles Software plugins
  18. Ultimaker Personal is the software solution that's perfect for the individual user who wants to explore basic 3D printing capabilities – with remote printing via Ultimaker Digital Factory and Ultimaker 3D Printing Academy e-learning courses. You can freely use Ultimaker Cura and the Ultimaker Digital Factory and up to 5 free Library projects. Ready? You don't need to activate anything. You gain access to Ultimaker Personal by creating a free Ultimaker account, adding your printer to the Digital Factory and by not using 3D printing professionally you automatically use th
  19. Ultimaker Excellence: The complete package Ultimaker Excellence offers a complete, custom solution for enterprises. Benefit from all that Ultimaker Professional offers alongside additional features. These include an open platform with two-way cloud API access and federated single sign-on capabilities. We provide specialist support too. From advice on application development to business intelligence support, our skilled team is on hand. We guarantee no more than a six-hour response time. What’s more, support is available 24 hours a day, Monday to Friday. These services ensur
  20. Ultimaker Professional: Elevate your operation Take the next step with Ultimaker Professional, our advanced software package. Elevating your 3D printing capabilities, you enjoy all the benefits of Ultimaker Essentials, plus more. Extra features include the ability to open CAD files directly in Ultimaker Cura Enterprise (coming summer 2021) so you can skip conversion to STL. With Ultimaker Professional, use the Digital Library for sharing and unlimited storage. Building a company-wide Digital Library increases the number of available applications. In turn, that enables collaborat
  21. Ultimaker Essentials: Start 3D printing at work Ultimaker Essentials now comes included with every Ultimaker 3D printer and allows you to centrally manage 3D printing workflows. Designers and engineers can create parts when and where they are needed and spend less time fixing IT issues. Features include remote printer management, a firmware firewall, and verified plugins. Create up to five private projects in the Digital Library and store 20 files per project. Your company also benefits from Associate level e-learning courses and direct software support. Ultimaker Essentials
  22. Hi @Josesjunior Thank you for your message. Let me check with a colleague. Are you using the same email address for the community as for the Academy, if we wanted to check your progress? Thanks,
  23. Hallo, bedankt voor je bericht. Software settings kunnen invloed hebben op de beschikbare ruimte die je hebt om je 3D print in te plaatsen. Als je bijvoorbeeld een prime tower activeert in Cura, welke in de rechts achter hoek geplaatst zal worden, dan kan dit niet overlappen met je print. Als je maximale bouwhoogte op 298mm uitkomt, dan heb je waarschijnlijk de functie Z Hop aanstaan. Als je 'Z Hop When Retracted' uitzet, zul je denk ik tot 300mm uit moeten komen. Succes!
  24. Hi @Nicko_Airbus thank you for your message. Apologies for my late response. I was quite occupied with the organising and contributing during the Ultimaker Transformation Summit. Can you explain what issues you are experiencing, and can you elaborate a little bit more on how you use the material in combination with the material station? For example, do you dry it before it goes into the material station? It does a great job keeping it dry, but it might be more difficult in getting it dry if it contained too much moisture when you load it in the material station.
  25. Ouch! That is part on why we're very careful with the information we provide. We wouldn't want to repeat that again. When more information is available, I'll let you know!
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